Therapy Patient Services Representative Float - OSI Physical Therapy

Revo Health • Stillwater, MN

5d • Onsite

About The Position

The Patient Services Representative Float supports patient registration and check-in, along with clinical support duties. This is a full-time role based out of the Stillwater location and other OSI clinics, with a Monday–Friday schedule from 6:45 AM to 5:00 PM. OSI Physical Therapy is a physical therapy brand within the Therapy Department of TCO, the Orthopedic Division of Infinite Health Collaborative (i-Health).

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, and meet deadlines.
• Ability to prioritize workload effectively.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, prepayments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment details, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Communicate in a timely manner with patients, families, and staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other assigned duties, which may include cleaning, laundry, rooming patients, and preparing patients for appointments.

Benefits

• Medical plan, including a maternity bundle, for employees working 30 or more hours per week (60 hours per pay period).
• Dental and vision plans for employees working 30 or more hours per week (60 hours per pay period).
• Tuition reimbursement for employees working 30 or more hours per week (60 hours per pay period).
• 401(k) profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees, regardless of hours worked.
• Lifetime Fitness subsidy for all employees, regardless of hours worked.
• Car rental discounts for all employees, regardless of hours worked.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED