Patient Services Representative - Viverant Physical Therapy
About The Position
The Patient Services Representative at Viverant Physical Therapy is responsible for patient registration and check-in, along with clinical support duties. The position is based at the Roseville location and has a full-time schedule: Monday and Wednesday, 7:00 AM–3:00 PM; Tuesday and Thursday, 7:00 AM–5:00 PM; and Friday, 7:00 AM–1:30 PM. Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare. The role combines front-office work with supervised patient support, clinic upkeep, fitness-program assistance, and coordination of equipment and services. The job description notes that duties may be modified and that the listed responsibilities are not exhaustive.
Requirements
- High school diploma, GED, or equivalent.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Customer service experience.
- 100 hours of related experience.
- Ability to comply with company policies, procedures, practices, and business ethics guidelines.
- Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
- Prompt and reliable attendance.
- Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
- Ability to communicate respectfully and professionally in person, by phone, and by email.
- Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
- Ability to sit for extended periods, up to eight or more hours per day; frequent use of hands and fingers for typing, writing, and handling documents; occasional standing, walking, bending, or reaching; lift and carry supplies or files weighing up to 20 pounds; read electronic and paper documents; participate clearly in phone or video calls; and operate standard office equipment.
Nice To Haves
- Administrative or medical office experience is preferred.
- Preference is given to applicants currently applying to or planning to apply to Physical or Occupational Therapy graduate school, or pursuing a Master’s in Athletic Training.
- Qualification to assist with or lead group and individual fitness classes.
Responsibilities
- Greet and register patients; collect copayments, prepayments, insurance information, and photo identification.
- Verify and document insurance information according to current business practices.
- Schedule new and existing patients accurately and promptly in the practice management system.
- Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
- Prepare and manage charts.
- Maintain working knowledge of healthcare plan requirements and health plan networks.
- Communicate promptly with patients, families, and staff.
- Support non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises.
- Under the specific instruction and supervision of a therapist, guide patients through education or interventions provided by the therapist.
- Assist in organizing and writing literature for exercises, therapy, and sport programs; may assist with program development.
- May work with the sports medicine team on established programs such as golf, dance, and throwing.
- May help coordinate schedules for the Volunteer Tech program and train and orient incoming techs.
- Clean and stock exam rooms, the gym, equipment, and therapy space.
- May assist with or lead group and individual fitness classes if qualified.
- Lift and set up weights for fitness, sports performance, and training activities for clients.
- Assist with check-in for individual and group fitness classes.
- Coordinate equipment repairs as needed.
- Assist with patient transport within the clinic.
- Perform other duties as assigned.
Benefits
- $1,500 sign-on bonus, payable on the first paycheck, with a 12-month commitment; internal applicants are not eligible.
- Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
- All employees, regardless of hours, are eligible for a 401(k) with profit sharing, Employee Assistance Program, Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
