Patient Service Representative, Physical Therapy(Per-Diem)

EXCELSIOR ORTHOPAEDICS GROUP•Orchard Park, NY

2d•$18 - $23•Onsite

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients entering the building and is responsible for providing an exceptional patient experience through consistently excellent customer service. The role performs a wide variety of patient reception and registration duties and supports the Physical and Occupational Therapy Department.

Requirements

High school diploma or GED.
At least 1 year of medical office experience.
EMR experience.
Exceptional customer service skills and professional written and verbal communication.

Nice To Haves

Associate degree preferred.
Patient registration experience desired.
MEDENT experience preferred.

Responsibilities

Model the organization's core values of being patient-centered, team-focused, service-driven, accountable, and innovative.
Verify appointment and insurance information and enter registration information into Medent.
Register new and follow-up patients, collecting required demographic, insurance, and payment information.
Explain insurance eligibility criteria and coverage to patients as needed.
Collect copayments and past-due balances, balance the cash drawer, and log weekly and monthly totals.
Answer and route phone calls.
Work with therapists and patients to assist with scheduling.
Liaise between patients and the billing department regarding billing issues.
Pull registrations through the patient portal.
Verify referrals and authorizations before confirming patient appointments.
Process patient checkout paperwork and schedule follow-up appointments as needed.
Apply knowledge of medical terminology, particularly orthopedic terminology.
Perform other duties as assigned.