Patient Service Representative, Physical Therapy(Per-Diem)
About The Position
The Patient Service Representative (PSR) is the first point of contact for patients entering the building and is responsible for providing an exceptional customer experience. The role performs a variety of duties related to patient reception and registration and supports the Physical and Occupational Therapy Department. The PSR verifies appointment, insurance, referral, and authorization information; registers new and returning patients; collects payments; answers and routes calls; and assists therapists and patients with scheduling. The position also handles patient paperwork, portal registrations, and billing-related communication, and applies knowledge of medical terminology, particularly orthopedic terminology. Other job-related duties may be assigned at the employer’s discretion. This is a per-diem, day-shift position at the Orchard Park, New York location. The listed hourly pay range is $18.00–$22.50. The role requires a high school diploma or GED and at least one year of medical office experience. An associate degree and patient registration experience are preferred, and EMR experience is required, with MEDENT preferred.
Requirements
- High school diploma or GED required.
- At least 1 year of medical office experience.
- EMR experience required.
- Exceptional customer service skills and professional written and verbal communication.
- Ability to perform duties involving manual and finger dexterity and hand-eye coordination; standing, sitting, walking, and occasional lifting and carrying of items weighing up to 10 pounds are required.
- Normal visual acuity and hearing are required.
Nice To Haves
- Associate degree preferred.
- Patient registration experience desired.
- MEDENT experience preferred.
Responsibilities
- Model the organization’s core values of being patient-centered, team-focused, service-driven, accountable, and innovative.
- Verify appointment and insurance information and enter registration information into MEDENT.
- Register new and follow-up patients, obtaining demographic, insurance, and payment information.
- Explain insurance eligibility criteria and coverage to patients when needed.
- Collect copayments and past-due balances; balance the cash drawer and log weekly and monthly totals.
- Answer and route phone calls.
- Work with therapists and patients to assist with scheduling.
- Serve as a liaison between patients and the billing department regarding billing issues.
- Pull registrations through the patient portal.
- Verify referrals and authorizations before confirming appointments.
- Process patient checkout paperwork and schedule follow-up appointments as needed.
- Apply knowledge of medical terminology, particularly orthopedic terminology.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
