Patient Service Representative | Per-Diem

Wills Eye Hospital•Philadelphia, PA

1d•Onsite

About The Position

Wills Eye Hospital is hiring a Patient Service Representative in Philadelphia, Pennsylvania. This per-diem role supports patients, providers, and clinical teams by managing administrative and operational workflows, including patient registration, insurance verification, appointment coordination, and communication with patients and clinical staff. The representative helps ensure accurate, efficient service and a positive patient experience in a fast-paced clinical environment.

Requirements

High school diploma or equivalent.
Two years of experience in health care.
Exceptional customer service practices.
Ability to communicate verbally with staff and patients in a professional, customer-focused manner.
Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.
Strong attention to detail, patient focus, teamwork, clear communication, and comfort in a clinical setting.

Nice To Haves

Proficiency with ICD-9 codes, CPT coding, medical terminology, and HIPAA regulations.

Responsibilities

Greet patients in a friendly, courteous, and professional manner.
Register patients promptly and accurately, entering demographic and insurance information into the NextGen practice management system.
Verify patient insurance and obtain any necessary referrals or authorizations before the patient is seen.
Alert the manager to coverage problems and jointly determine whether the patient should pay for services or reschedule, considering the medical urgency of the patient's condition.
Confirm that the resident and staff attending have signed charts before entering charges.
Schedule appropriate follow-up appointments by reviewing physicians' instructions; seek clarification from a physician or manager when needed.
Inform patients when long waits are expected and provide updates on estimated wait times.
Communicate with technicians as needed to address patient needs.
Enter patient charges accurately.