Patient Access Representative (Per Diem)

St. Luke's University Health Network•Allentown, PA

20h

About The Position

The Patient Access Representative manages the full patient registration process for patients receiving care at St. Luke's University Health Network outpatient and/or Emergency Department locations. Duties include identifying patients, transcribing orders, completing registration screens, entering diagnosis and provider information, verifying insurance, collecting point-of-service payments, and addressing work queue errors. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle departments to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.

Responsibilities

Correctly identify and validate patients in the hospital information system, maintain accurate electronic medical records, and escalate possible identity theft situations.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including entering demographics, emergency contacts, diagnostic orders, providers, diagnoses, insurance and guarantor information; verify real-time insurance eligibility; collect point-of-service payments; and address registration-related work queue errors.
Contact provider offices and review patient charts when necessary to obtain diagnosis and medical necessity information.
Cross-train in all areas of the assigned location or region, including outpatient and Emergency Department areas at campus locations and applicable outpatient locations.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce visitor policy where applicable.
Answer internal and external calls on the department or facility main line and provide information about the facility and its services.
Promote MyChart and patient self-service capabilities.
Oversee and assist patients with Welcome Kiosk and On My Way technology, including monitoring online self-scheduled patients' arrival and journey throughout their visit.
Contact SLPG practices or the Network Prior Authorization Department to obtain required insurance referrals and pre-certifications not documented before service.
Obtain medical license numbers, NPI, and UPIN through appropriate websites for new outpatient provider entries to support accurate routing of results and claims.