Patient Access Representative (Per Diem, Days)

St. Luke's University Health Network•Allentown, PA

About The Position

The Patient Access Representative manages the full registration process for patients seen at St. Luke's University Health Network outpatient and/or Emergency Department locations. Duties include patient identification, order transcription, registration screens, diagnosis and provider information entry, insurance verification, point-of-service collections, and registration-related work queues. The representative coordinates with SLPG practices, clinical and diagnostic departments, and revenue cycle teams to support a positive patient experience, accurate claims, and payment for services. Occasional travel between campuses or regional locations may be required. This is a per-diem, day position with work as needed and a minimum availability requirement of 16 hours per month. Shifts are available for sign-up on weekdays between 5 AM and 6 PM. Weekend availability is helpful but not required.

Requirements

High school graduate or equivalent.
Excellent customer service and interpersonal skills.
General computer experience and the ability to type fluently, accurately, and quickly.
Must be able to work at least 16 hours per month.

Nice To Haves

Certificate or degree in a health care-related field.
Insurance background.
Knowledge of medical terminology.
Previous medical administrative experience and/or health care-related education courses.
Knowledge of the Epic health information system.
Weekend availability.

Responsibilities

Correctly identify and validate patients in the hospital information system, preserving the accuracy of electronic medical records, and escalate possible identity theft situations.
Maintain knowledge of network patient-identification policies, including Mark for Merge, Chart Corrections, and Patient Look-Up.
Complete pre-registration and post-registration tasks, including demographics, emergency contacts, diagnostic orders, provider and diagnosis information, insurance and guarantor verification, eligibility checks, and point-of-service collections.
Resolve registration-related patient, account, and claim work-queue errors; contact provider offices or review medical charts for diagnosis and medical-necessity information as needed.
Cross-train in all applicable areas of the location or region, including outpatient and Emergency Department areas where applicable.
Greet and direct patients and visitors, provide courteous service, and monitor and enforce facility visitor policies when applicable.
Answer internal and external calls on the main department or facility line and provide information about the facility and its services.
Promote MyChart and patient self-service capabilities.
Assist patients with Welcome Kiosk and On My Way technology, including monitoring arrivals and the patient journey.
Contact the SLPG practice or Network Prior Authorization Department to obtain required insurance referrals and pre-certifications not already documented.
Obtain medical license numbers, NPI, and UPIN information through appropriate websites for new outpatient provider entries.