Per Diem Patient Access Representative

UnitedHealth Group•Delhi, NY

9h•Onsite

About The Position

The Patient Access Representative welcomes and assists patients and their representatives in person or by telephone, helping ensure a positive initial hospital experience. The role gathers demographic, health, and insurance information for registration and accurate billing, obtains required signatures, and delivers professional, compassionate service. This is a per-diem position at O'Connor Hospital, 460 Andes Road, Delhi, NY 13753. Employees generally work 8–16 hours per week and must be available to cover shifts across a 24-hour day as needed. Occasional overtime or weekend work may be required. The position includes 4–6 weeks of on-the-job training; training hours will be based on the schedule or discussed on the first day of employment.

Requirements

High school diploma or GED, or higher.
At least 1 year of customer service experience.
Ability to work per-diem hours, generally 8–16 hours per week, and cover shifts across a 24-hour day as needed.
Availability for occasional overtime or weekend work as business needs require.
Must be at least 18 years old.
Reliable transportation and a valid U.S. driver's license.
Ability to engage and communicate effectively with individuals and groups of adults at all organizational levels.
Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings.
Strong time-management and organizational skills.
Effective communication and interpersonal skills, including strong customer service skills.
Basic keyboarding skills.
Ability to stand for long periods, up to 10 hours, while using a workstation on wheels and a phone/headset.
Must pass a drug test before beginning employment.

Nice To Haves

At least 1 year of experience in scheduling and authorizations.
Healthcare experience and clinical knowledge.
Ability to work night and weekend hours.

Responsibilities

Communicate with patients and families in person or by phone to complete registration, collect demographic and health information, and verify insurance eligibility and benefits.
Use computer systems to enter, access, or verify patient data in real time, ensuring accuracy and completeness.
Gather clinical information and process referrals, pre-certifications, pre-determinations, and pre-authorizations according to insurance plan requirements.
Verify insurance coverage and benefits, create price estimates, and complete reverifications as needed.
Collect patient co-pays as appropriate and discuss patients' out-of-pocket financial obligations.
Identify outstanding balances from previous visits and attempt to collect amounts due.
Collect data directly from patients and contact provider offices to confirm and create scheduled appointments for services before hospital discharge.
Respond compassionately and respectfully to patient and caregiver inquiries, including inquiries about sensitive topics.
Generate, review, and analyze patient data reports and follow up on issues and inconsistencies.
Maintain current knowledge of registration requirements for areas including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.