PATIENT ACCESS REPRESENTATIVE - Per Diem

UHS•Sparks, NV

1d•Onsite

About The Position

The Patient Access Representative schedules, greets, pre-registers and/or registers patients in a courteous and professional manner. The role verifies insurance benefits and checks for authorization, pre-certification, notice of admission, physician order accuracy, and medical necessity. The representative obtains patient signatures on required forms, runs estimates, and collects patients’ financial responsibility when required. The position provides high-quality customer service, resolves customer problems in a timely manner, coordinates services for customers, and communicates revenue cycle issues to patients and hospital colleagues. The representative rotates among Patient Access Department areas, including the Emergency Room, and may work a variety of shifts. This is a per diem opportunity at Northern Nevada Medical Center, a 124-bed acute care hospital in Sparks, Nevada.

Requirements

High school graduate.
Healthcare experience preferred.
Patient registration experience preferred.

Nice To Haves

Healthcare experience.
Patient registration experience.

Responsibilities

Acknowledge patients, their families, and visitors courteously upon arrival and promptly process necessary information to reduce wait times.
Escort patients or arrange an escort when necessary, and direct them to appropriate areas.
Schedule, greet, pre-register, and/or register patients.
Verify insurance benefits and check for authorization, pre-certification, notice of admission, physician order accuracy, and medical necessity.
Obtain patient signatures for required forms, run estimates, and collect patient financial responsibility when required.
Provide professional customer service, resolve customer problems in a timely manner, and coordinate services.
Communicate revenue cycle-related issues to patients and hospital colleagues.
Communicate professionally with patients and internal and external customers in person and by telephone.
Promote efficient and accurate processing of departmental information through professional communication with the department director, Patient Access team members, other hospital personnel, and physicians.
Rotate among Patient Access Department areas, including the Emergency Room.