Patient Coordinator - Cawley Physical Therapy

Ivy Rehab • Wilkes-Barre, PA

1d

About The Position

The Patient Coordinator is the backbone of the clinic and has a direct impact on the patient experience. This role works collaboratively with clinicians and colleagues to provide exceptional patient care and customer service, while helping the clinic maintain optimal performance. The position is full-time and based in Wilkes Barre, Pennsylvania, at Cawley PT, part of the Ivy Health Network. The organization describes a supportive work environment with resources, mentorship, and opportunities for administrative and leadership development.

Requirements

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong time-management skills and ability to multitask in a fast-paced environment.
• Self-motivation and a drive to exceed patient expectations.
• Adaptability and a positive attitude when workloads fluctuate.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

• At least 2 years of administrative experience in a healthcare setting is preferred.

Responsibilities

• Greet and check in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage and obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.
• Collaborate with clinicians and colleagues to support patient care and customer service.

Benefits

• Full benefits package eligibility beginning within the first month of employment.
• Paid time off (PTO).
• Paid holidays.
• Bonus incentive opportunities.
• Mentorship, career advice, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed