Patient Access Lead Physical Therapy
About The Position
Inova Physical Therapy - Skyline is seeking a full-time Patient Access Team Lead. The role oversees daily operations and drives performance across patient access functions without direct supervisory authority. The Lead may coordinate with clinical, financial, and technical teams to streamline workflows, train staff on evolving systems, and align work with organizational goals. Responsibilities may include managing escalations, optimizing kiosk and transport operations, and promoting service equity through patient advocacy. The Lead may perform one or more of the listed functional duties and may be assigned additional duties. The position is scheduled for a midshift of 8:30 a.m.–5:00 p.m. and/or 9:00 a.m.–5:30 p.m. The employee may be asked to cover an evening shift of 10:30 a.m.–7:00 p.m. as needed when team members are on leave. The role ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
Requirements
- High school diploma or equivalent.
- Three years of patient access work experience.
Responsibilities
- Oversee patient intake operations, monitor key performance indicators, and lead documentation and registration improvements.
- Lead administrative and technology process improvements and train staff on new tools and system updates.
- Monitor case management metrics and streamline case management handoffs.
- Monitor financial counseling metrics and lead financial improvement initiatives.
- Lead insurance and contract accuracy initiatives, monitor trends, and train staff in insurance and contract coordination.
- Monitor patient satisfaction and lead service recovery efforts related to patient inquiries and concerns.
- Oversee kiosk operations and optimize the patient experience.
- Lead patient messaging initiatives, coach staff, and promote service equity.
- Monitor referral metrics and streamline referral processes.
- Optimize scheduling systems and monitor utilization.
- Monitor transport performance and lead coordination efforts.
- Lead duplicate-prevention efforts and align with Health Information Management protocols.
- Coordinate with utilization review teams to reduce denials.
- Ensure compliance with HIPAA, OSHA, and other applicable federal and state regulations.
- Perform additional duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Retirement plan matching the first 5% of eligible contributions, starting on the first day.
- Education assistance of up to $5,250 per year.
- Student loan assistance of up to $10,000.
- Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members, their spouses or partners, and their children.
- Paid time off.
- Paid parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
