Patient Access Representative Lead - Patient Access Center

CHRISTUS Health • Alexandria, LA

2d

About The Position

The Patient Access Representative Lead guides and motivates team members to stay focused and achieve goals. In addition to performing Patient Access Representative duties, this role serves as a point of contact for information distribution and common day-to-day operational issues, such as schedule changes. The lead resolves issues when the supervisor is unavailable, handles admitting reports (including pre with charges, Connance, collections, and unbilled reports), and attends meetings as needed.

Requirements

• High school diploma or equivalent experience preferred.
• 4–6 years of experience preferred.
• No licenses, registrations, or certifications required.

Nice To Haves

• High school diploma or equivalent experience.
• 4–6 years of experience.

Responsibilities

• Perform Patient Access Representative duties, including scheduling and registration, verifying insurance eligibility, calculating and collecting the estimated patient portion, and conducting financial assessments for appropriate program assistance.
• Encourage the team to meet collection, productivity, and patient satisfaction goals.
• Mentor team members and encourage them to help one another.
• Take initiative in bringing team members closer.
• Act as the face of the team and organization.
• Support the department in achieving established performance targets.
• Ensure compliance with policies, procedures, and standards established by state and federal agencies, the hospital, and other regulatory entities.
• Protect patient confidentiality and avoid soliciting or disclosing confidential information unless necessary to perform assigned duties.
• Serve as a point of contact for information distribution and common operational issues, including schedule changes.
• Resolve issues when the supervisor is unavailable.
• Perform admitting reporting, including pre with charges, Connance, collections, and unbilled reports.
• Attend meetings as needed.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED