Patient Access Representative - Surgery Center

Sanford Health•Minocqua, WI

1d•$15 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration, scheduling, or both, depending on the location and setting, along with other assigned duties. In registration, the representative greets patients, verifies demographics, completes registrations and related paperwork, creates electronic files, routes documents, explains paperwork and obtains signatures, establishes financial responsibility, helps arrange payment, and collects applicable payments. The role may also resolve registration work-queue issues, denied insurance claims, and registration database maintenance. In scheduling, the PAR schedules appointments and procedures, coordinates referrals, conducts pre-authorizations, arranges interpreter services, checks patients in and out, and connects them with additional resources. The representative works with nursing staff and providers to coordinate appointments and may maintain provider schedules, address work-queue issues, and manage recall lists and waitlists. Depending on the setting, the role may also operate a multi-line telephone or serve as a switchboard operator. Other duties may include chart and document coordination, discussing pre-payment responsibilities, assisting with financial assistance, tracking visits, managing account-related health information, preparing reports and assessments, coordinating telemedicine appointments, maintaining provider schedules, charge entry and verification, appointment reminder calls, hospital admissions, copying, faxing, and ordering supplies. The PAR mentors new representatives and other staff, maintains confidentiality, and contributes to a professional, respectful, cooperative team environment. The role requires customer service, empathy, teamwork, independent work, medical terminology knowledge, and professional written communication.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and empathy when assisting patients.
Working knowledge of medical terminology and professional written communication skills.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information for accurate registration and scheduling.
Complete registration paperwork, create electronic files, and provide, scan, and route forms and documents.
Explain necessary paperwork to patients and obtain their signatures.
Establish financial responsibility, assist with payment arrangements, and collect applicable payments.
Address registration work-queue issues, denied insurance claims, and registration database maintenance as applicable.
Schedule appointments and procedures, coordinate referrals, conduct pre-authorizations, arrange interpreter services, and check patients in and out.
Coordinate appointments with nursing staff and providers; as applicable, maintain provider schedules and manage work queues, recalls, and waitlists.
Operate multi-line telephones and, depending on setting, perform switchboard duties such as calling codes and paging providers.
Perform additional setting-dependent duties such as coordinating charts, documents, financial assistance, reports, assessments, telemedicine appointments, billing and charges, reminder calls, admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.