Manager Patient Access - Patient Access Center

CHRISTUS Health•Alexandria, LA

About The Position

The Manager of Patient Access is a leadership role providing direction and support for staff across patient access functions. The manager collaborates with facility service departments, referring providers, patients, and facility and regional leadership to facilitate access to services and achieve organizational goals. The position manages staffing and daily activities, monitors productivity and outcomes, supports revenue-cycle financial objectives, and promotes effective professional relationships and teamwork. Patient Access functions include encounter creation and management, scheduling, pre-registration, registration, insurance verification, pre-certification and authorization, calculation of reimbursement and patient responsibility, collection, posting, reconciliation, and billing. The manager monitors compliance with CHRISTUS standards and directives, applicable regulations, and other requirements governing these processes. The role also supports performance initiatives, patient and associate satisfaction, staff development, and service excellence. Where Lean/HPWT is implemented, the manager maintains standard process discipline, develops high-performance teams through coaching and briefings, analyzes metrics, and implements process changes.

Requirements

Bachelor's degree or equivalent healthcare leadership experience.
Experience or knowledge in patient access functions, including registration, reimbursement and payer guidelines, billing, and collection.
Ability to communicate effectively with people at all levels.
Excellent oral and written communication skills.
Practical knowledge of common office software, including PowerPoint, Excel, and Word.
Knowledge of governmental, federal, state, and local regulations related to admissions.

Nice To Haves

2–5 years of supervisory or management experience.
6–8 years of technical experience.

Responsibilities

Ensure patient access areas are directionally aligned with CHRISTUS Health.
Develop and monitor daily workflows and staffing to meet organizational needs.
Manage performance initiative outcomes and support established performance metrics.
Develop processes to meet facility and regional patient and associate satisfaction goals.
Coordinate the development and professional growth of direct reports.
Collaborate with facility and regional leadership to achieve goals and objectives.
Respond to organizational and customer needs with innovative processes that support service excellence.
Monitor compliance with applicable regulations, standards, directives, and organizational policies.
Prepare and present performance reports to leadership, hospital executives, and others as needed.
Where Lean/HPWT is implemented, ensure adherence to standard processes and develop high-performance teams through coaching, mentoring, and daily shift briefings.
Analyze performance metrics using Management by Fact processes and tools to improve process performance.
Implement process changes identified through Management by Fact, revenue-cycle process work, or team briefings.
Adapt assessments, treatment, or service methods to the physical, psychosocial, cultural, age-specific, and developmental needs of members served.
Protect patient confidentiality and disclose confidential information only when necessary to perform assigned duties.
Communicate effectively with associates at all levels and perform other duties as assigned.