Supervisor Patient Access - Patient Access Center

CHRISTUS Health•Tyler, TX

About The Position

The Supervisor Patient Access oversees daily operations in assigned areas and assists the Patient Access Director with department reports. The role coordinates the functions of Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors, and Customer Service admission areas, and provides support in all areas as needed. The supervisor ensures staff are trained and meet performance objectives, creates and maintains associate work schedules, and manages time off for the team. The position monitors registration operations and applicable procedures, payment collection goals, insurance verification and precertification, documentation quality, patient safety, compliance, and patient, associate, and physician satisfaction. It also oversees associate performance and communication, conducts assigned department and petty cash audits, supports continuous improvement and cohesive department leadership, and ensures associates have the equipment and supplies needed to perform their duties.

Requirements

High school diploma.

Responsibilities

Oversee daily operations of assigned areas and assist the Patient Access Director with department reports.
Coordinate admission-area functions for Inpatient, Outpatient, Emergency Room, Day Surgery, Auditors, and Customer Service, and assist in all areas as needed.
Ensure associates are trained and performance objectives are met; create and maintain work schedules and manage team time off.
Maintain consistency with administrative and departmental policies regarding behavior, dress, attitude, attendance, confidentiality, professionalism, and reliability.
Monitor registration-area operations and registration policies and procedures for Inpatient, Outpatient, ER, and Day Surgery.
Ensure physician orders meet Medicare/Medicaid, Champus, and other third-party payer criteria for outpatient, observation, and inpatient admissions.
Ensure patient medical-record documentation is complete and accurate, including information entered in hospital computer systems or other mediums.
Ensure point-of-service collections for assigned areas meet established goals.
Promote excellent patient, associate, and physician satisfaction.
Ensure compliance with applicable laws and regulations and promote confidentiality in associate conduct and patient-information processing.
Review associate performance for recognition, evaluation, coaching, training, and correction; ensure errors are corrected promptly and feedback and training are provided.
Ensure associates receive timely information about expectations and upcoming changes, and seek their input.
Ensure staffing meets patient needs, work within productivity guidelines, and strive to exceed patient expectations.
Ensure insurance verification and precertification are completed in a timely manner to prevent denials, and document these activities in patient accounts.
Ensure patient safety goals are met, including accurate information in each account handled in hospital computer systems.
Conduct assigned periodic department-performance audits and report findings to the designated recipient.
Conduct monthly petty cash audits and ensure adequate petty cash is available for daily operations.
Pursue continuous improvement to enhance department operations and patient and associate satisfaction.
Work with other supervisory associates to build a cohesive leadership team, anticipate needs, and manage functions to avoid workflow disruption.
Ensure associates have the equipment and supplies needed to perform assigned duties.
Perform other duties necessary to achieve department and facility objectives.