Patient Registration Representative-Surgery Center

Atlas Healthcare Partners • Tucson, AZ

1d • $19 - $29

About The Position

Banner Surgery Center – River Road, managed by Atlas Healthcare Partners, provides care and customer service to patients and physicians in the Tucson community. The center specializes in orthopedic, plastic, and podiatry operations and has two operating rooms. Banner Health and Atlas Healthcare partner to manage and grow Banner Surgery Centers throughout the Southwest, emphasizing exceptional care and customer service alongside the values of Integrity, Culture, Teamwork, Respect, and Results.

The Patient Registration Representative conducts patient registration, collects payments at the point of service, obtains authorizations and required forms, and documents the registration process to meet management-defined accuracy goals. The role also works toward collection targets, resolves customer issues, provides customer service, and conducts financial counseling when appropriate. It may include other patient and financial services assignments, such as transporting patients, precepting new hires, and handling daily deposits.

Requirements

• High school diploma or GED.
• At least one or more years of work experience involving knowledge of patient financial services, financial services, collections, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills to interact effectively with a wide range of audiences.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.

Nice To Haves

• Previous cash collections experience.

Responsibilities

• Perform pre-registration and registration, verify eligibility, obtain and verify authorizations, and submit required notifications.
• Verify patient demographics and accurately enter information into the A/D/T system, thoroughly documenting accounts to support reimbursement and reduce denials or penalties.
• Obtain federally and state-required information, consents, and documentation required by patients’ insurance plans.
• Verify insurance benefits, estimate patient responsibility, and collect payments at the time of service or during pre-registration; make bedside collection attempts when assigned.
• Meet monthly individual accuracy, collection, and productivity goals established by management.
• Provide financial counseling to patients and families when appropriate; explain financial policies and available resources, and assist with Medicaid and financial assistance applications.
• Coordinate with patients, billing, vendors, physician offices, payors, physicians, clinical and hospital staff, nursing, and Health Information Management Services to resolve account issues and patient concerns and support collections and service excellence.
• Complete daily assignments and work lists, maintain an electronic productivity log, enter information accurately, identify process improvement opportunities, and work as part of a team.
• Perform other assigned patient and financial services tasks, which may include transporting patients, precepting new hires, recapping or posting daily deposits, or other team assignments.
• Follow established policies and procedures, regulatory and accreditation requirements, and applicable professional standards.
• Provide customers with an excellent service experience by consistently demonstrating company core and leader behaviors.

Benefits

• Top-of-industry health benefits.
• Top-of-industry dental benefits.
• Matching retirement package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED