Patient Registration Representative
About The Position
The Patient Registration Representative is the first point of contact for patients at Intermountain Primary Children’s Hospital in Taylorsville, Utah. This on-site role provides fast, compassionate, and accurate patient access and registration, helping patients and families through check-in and supporting timely access to care. The representative works across multiple computer systems, handles phone and in-person interactions, collects and enters patient information, and responds with clarity and compassion when patients may be ill, anxious, confused, or overwhelmed. The position works with nurses, physicians, and care teams to support smooth patient flow and contributes to patient experience, hospital operations, and revenue cycle success. No healthcare background is required; training is provided. The schedule is Sunday, Monday, and Tuesday from 6:00 a.m. to 6:30 p.m.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask, prioritize quickly, and maintain high attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with the check-in process, using multiple computer systems to register patients efficiently.
- Answer phones and gather accurate patient information quickly in a fast-paced environment.
- Minimize registration delays to support timely access to care and answer questions with confidence, clarity, and compassion.
- Build trust with patients during stressful or emotionally difficult moments.
- Navigate insurance plans and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Training and opportunities to learn healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
