Patient Registration Representative

WakeMed Health & Hospitals • Cary, NC

1d

About The Position

At WakeMed, Patient Registration Representatives create a welcoming first impression for patients in a fast-paced healthcare environment. The role focuses on providing exceptional, compassionate customer service while supporting accurate registration and smooth front office operations. Representatives help patients and families have a positive experience and support WakeMed’s mission to improve the health and well-being of the community.

Requirements

• High school diploma or equivalent required.
• Experience working in a healthcare setting with responsibilities such as patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.
• Excellent interpersonal and communication skills.
• Strong attention to detail and the ability to accurately enter and maintain patient information.
• Ability to multitask and remain organized in a fast-paced environment.
• Collaborative approach, professionalism, compassion, and commitment to service excellence.
• Commitment to treating patients and teammates with respect, care, and accountability.

Nice To Haves

• One year of customer service experience preferred.
• Previous experience delivering high-quality customer service and creating positive experiences for patients and families.

Responsibilities

• Greet patients, visitors, and healthcare professionals in a friendly, professional, and service-oriented manner.
• Register patients by entering demographic, insurance, and guarantor information into the electronic medical record system.
• Verify insurance coverage and collect copays, deductibles, and other point-of-service payments.
• Complete patient check-in and check-out processes accurately and efficiently.
• Schedule and coordinate patient appointments as needed.
• Serve as a liaison between patients, providers, clinical staff, and the community to facilitate a positive patient experience.
• Maintain confidentiality and comply with organizational and regulatory requirements.
• Address patient questions and concerns professionally and empathetically.
• Support front office operations to ensure smooth patient flow and an outstanding patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED