Patient Registration Representative

WakeMed Health & Hospitals • Raleigh, NC

1d

About The Position

At WakeMed, Patient Registration Representatives create a welcoming first impression for every patient. The role supports patient-centered care in a fast-paced healthcare environment by providing exceptional customer service and helping ensure smooth front office operations and patient flow. Representatives work with patients, visitors, healthcare professionals, providers, clinical staff, and the community while maintaining confidentiality and complying with organizational and regulatory requirements.

WakeMed Health & Hospitals has served the community since 1961 and is the leading provider of health services in Wake County. Its mission is to improve the health and well-being of the community through outstanding, compassionate care.

Requirements

• High school diploma or equivalent required.
• One year of customer service experience preferred.
• Healthcare-setting experience involving patient registration, check-in/check-out, scheduling, or front desk operations.
• Knowledge of medical insurance verification and point-of-service collections.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to accurately enter and maintain patient information.
• Ability to multitask and remain organized in a fast-paced environment.
• Collaborative approach, professionalism, compassion, and commitment to service excellence.
• Commitment to treating patients and teammates with respect, care, and accountability.

Nice To Haves

• Previous experience delivering high-quality customer service and creating positive experiences for patients and families.
• One year of customer service experience.

Responsibilities

• Greet patients, visitors, and healthcare professionals in a friendly, professional, and service-oriented manner.
• Register patients by accurately entering demographic, insurance, and guarantor information into the electronic medical record system.
• Verify insurance coverage and collect copays, deductibles, and other point-of-service payments.
• Complete patient check-in and check-out processes accurately and efficiently.
• Schedule and coordinate patient appointments as needed.
• Serve as a liaison between patients, providers, clinical staff, and the community to facilitate a positive patient experience.
• Maintain confidentiality and comply with organizational and regulatory requirements.
• Address patient questions and concerns professionally and empathetically.
• Support front office operations to ensure smooth patient flow and an outstanding patient experience.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED