Patient Registration Representative

Mercy Medical Center Redding•Redding, CA

4d•$34 - $38

About The Position

The Patient Registration Representative helps patients and their families navigate the healthcare system by providing a positive, clear registration experience and explaining their financial responsibilities and rights. The role ensures complete, accurate, and timely entry of demographic and financial information into the ADT system, verifies insurance, obtains required signatures, and supports appropriate reimbursement and regulatory compliance. The representative maintains knowledge of registration requirements across areas including Main Admitting, outpatient registration, Emergency Department, Maternity, and Rehabilitation. Success requires customer service skills, knowledge of insurance policies and procedures, medical terminology, basic mathematics, intermediate to advanced computer skills, and an understanding of charity care programs.

Requirements

High school diploma or GED.
At least one year of experience in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or another revenue-cycle-related role.
Experience requesting and processing financial payments.
Applicable education and/or training may be used to balance a lack of experience.
Thorough understanding of insurance policies and procedures.
Working knowledge of medical terminology.
Basic mathematics skills for calculating payments.
Intermediate to advanced computer skills.
Understanding of charity care programs.

Nice To Haves

Two years of experience in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, or another revenue-cycle-related role.
Experience requesting and processing financial payments.

Responsibilities

Maintain up-to-date knowledge of registration requirements for Main Admitting, outpatient registration, Emergency Department, Maternity, and Rehabilitation.
Enter complete, accurate, and timely demographic information into the ADT system at registration.
Properly identify patients to prevent duplicate medical record numbers and ensure required documents are scanned into the appropriate systems.
Review assigned accounts for accuracy and complete required documentation, and identify and obtain all required patient or guarantor signatures.
Meet CMS billing requirements, including completing the MSP and issuing the Important Message from Medicare, Observation Notice, and other applicable notices; document completion in the hospital information system for compliance and audits.
Collect and enter required information into the ADT system, emphasizing accurate demographic and financial data to support appropriate reimbursement.
Review information entered on pre-registered accounts, verify it with patients during registration, and correct identified errors.
Follow EMTALA-compliant registration steps for Emergency Department and Labor and Delivery areas.
Follow protocols for special Emergency Department cases, including 5150, Sexual Assault Response Team and domestic violence patients, Child Protective Services, incarcerated patients, workers’ compensation, auto accidents, and animal-bite reporting.
Provide customer service, manage patient financial liabilities, request and process financial payments, and comply with applicable regulatory standards.