Patient Registration Representative

KU MedWest Ambulatory Surgery•Overland Park, KS

1d•Onsite

About The Position

Indian Creek Ambulatory Surgery Center (ASC), jointly owned by the University of Kansas Health System and physician investors, is a state-of-the-art, fast-paced, high-volume outpatient surgery center with seven operating rooms and six procedure rooms. It provides Orthopedics, General Surgery, ENT, GI, and Pain services. The Patient Registration Representative admits patients to the ASC by verifying the accuracy and completeness of clinical, demographic, and insurance information and correctly entering it into the patient’s electronic medical record chart. The role communicates delays to patients and family members and coordinates with clinical areas to support continuity of care and customer service to physicians. The representative cross-trains in other Business Office duties as needed. The position calls for excellent customer service, flexibility in a rapidly changing environment, the ability to prioritize competing demands, and attention to detail.

Requirements

High school diploma or GED required.
At least 2 years of front desk or registration experience in a healthcare setting required.
Excellent customer service skills.
Flexibility and ability to adapt to a fast-paced, rapidly changing environment.
Ability to prioritize competing demands and demonstrate attention to detail.

Nice To Haves

College or technical school education preferred.
Experience with EPIC or another electronic medical record software preferred.
At least 2 years of experience in one or more of the following preferred: accounts receivable, accounts payable, insurance verification, payment posting, medical record management, or scheduling.
At least 1 year of customer service experience preferred.
At least 1 year of medical terminology experience preferred.
At least 1 year of computer skills experience preferred.

Responsibilities

Admit patients to the ambulatory surgery center.
Verify the accuracy and completeness of patients’ clinical, demographic, and insurance information.
Enter patient information correctly into the electronic medical record.
Communicate delays to patients and their family members.
Communicate with clinical areas to support continuity of care and customer service to physicians.
Cross-train in other Business Office duties as needed.