Patient Registration Representative
About The Position
The Patient Registration Representative interacts with patients, checks them in for appointments, and coordinates follow-up appointments. The role performs administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, the representative provides high-quality customer service through excellent interpersonal and communication skills. The work environment is high-volume and fast-paced. The representative greets and checks in patients upon arrival and assists patients and families visiting physician practices or hospitals for appointments, surgeries, therapies, or procedures. Registration and checkout take place at centralized welcome desks at hospital entrances and medical office buildings, as well as at check-in desks within physician practices. The representative collects point-of-service payments and may also schedule appointments.
Requirements
- High school diploma or equivalent.
- Excellent interpersonal and communication skills.
- Ability to work in a high-volume, fast-paced environment.
Nice To Haves
- One year of customer service experience preferred.
Responsibilities
- Greet and check in patients upon arrival.
- Perform administrative duties for patient registration, including entering demographic and insurance information.
- Collect copays and other point-of-service payments.
- Coordinate follow-up appointments.
- Provide customer service to patients and families at physician practices and hospitals.
- Complete registration and checkout at centralized welcome desks and physician-practice check-in desks.
- Schedule appointments when assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
