Patient Registration Representative

UK St. Claire•Morehead, KY

About The Position

The Patient Registration Representative ensures the accuracy and completeness of patient registration and billing data after clinical encounters. The role reviews, corrects, and submits claims to support timely reimbursement, and coordinates with patients, payers, and internal departments to gather missing information, resolve data errors, and reduce denials. The representative also supports process improvement, provides feedback to frontline staff, and helps maintain compliance with organizational policies and regulatory standards.

Requirements

High school diploma or equivalent.
Two to three years of experience in patient access, registration, billing, or revenue cycle operations.
An equivalent combination of education and experience may be considered.
All experience must be paid and in the same related field; part-time and PRN experience is prorated based on hours worked per week. Volunteer work and internships for academic credit do not count.

Responsibilities

Maintain a queue or worklist of accounts flagged for registration or billing follow-up.
Independently review and correct claims and charge errors rejected, denied, or suspended because of registration or data issues.
Contact patients to collect or clarify workers’ compensation, accident, or insurance details, including claim numbers, employer, or authorization information.
Document communications, track responses, and accurately update patient account records.
Coordinate with employers, insurance carriers, attorneys, or adjusters to obtain required documentation.
Verify and obtain subrogation or third-party liability information to support accurate billing.
Meet departmental KPIs for claim resolution, registration completeness, denial reduction, and accounts receivable performance.
Collaborate with registration, billing, clinical, coding, and customer service teams to ensure seamless information flow.
Provide feedback to frontline registration staff to reduce recurring data entry errors.
Participate in process improvement initiatives to enhance registration and billing accuracy.
Perform other duties as assigned.