Patient Access Lead Rep- Patient Access
About The Position
The Patient Access Lead Rep coordinates the department’s workload and staff assignments to help ensure patients are registered in a timely manner and that collected information is complete and accurate. The role monitors Patient Access Representatives’ work throughout the day, supports staff with immediate questions, and may provide supervision as appropriate. The Lead Rep also assists the Supervisor with improvement opportunities and workflow planning, supports staff training and scheduling, and helps ensure staff have the tools needed to perform their jobs. The schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., with two weeks of training Monday through Friday, 8:00 a.m. to 4:30 p.m.
Requirements
- Associate degree or equivalent experience.
- Two years of experience in scheduling, billing, registration, insurance authorization, or customer service.
- Ability to interact effectively with peers in problem solving.
- Teamwork, cooperation, and a positive attitude.
- Excellent communication and customer service skills.
- Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.
- Strong professional demeanor and ability to rapidly establish credibility and rapport with staff and customers.
- Ability to escalate situations to leadership as appropriate.
Nice To Haves
- Experience in a healthcare environment.
Responsibilities
- Monitor Patient Access Representatives’ workloads hour by hour to ensure tasks are completed accurately and on time.
- Support line staff by answering immediate questions and serving in a supervisory capacity as appropriate.
- Assist the Supervisor in identifying improvement opportunities and determining approaches to workflow and special projects.
- Ensure scheduled patients are accurately preregistered and managed care requirements are met before arrival.
- Assist with training new Patient Access staff.
- Maintain staff work schedules.
- Ensure appropriate tools are available and functioning properly for staff.
- Maintain WQs, monitor quality and productivity, and report findings to the Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
