Lead Patient Access Rep

Finger Lakes Health•Village of Penn Yan, NY

About The Position

UR Medicine Finger Lakes Health is seeking a Lead Patient Access Representative to help guide daily department operations, support staff development, and ensure accurate, efficient patient registration and insurance processing. In this role, you’ll help lead a team responsible for creating a positive patient experience while supporting registration accuracy, insurance compliance, financial clearance, and front-end collections.

Requirements

High school diploma or equivalent.
At least two years of Patient Access or Patient Financial Services experience.
Knowledge of insurance requirements, regulatory guidelines, and medical terminology, including CPT and ICD-10 coding.
Experience with front-end collections.
Strong analytical, problem-solving, organizational, and communication skills.
Demonstrated leadership abilities and the ability to support, train, and guide team members.
Ability to maintain confidentiality, manage competing priorities, meet deadlines, and interact professionally with patients, staff, and visitors.

Nice To Haves

Bachelor's degree.
Previous leadership or supervisory experience.
Experience with Microsoft Office applications, including Word and Excel.

Responsibilities

Oversee daily Patient Access operations, helping ensure appropriate staffing, productivity, accuracy, and quality standards.
Train, orient, and support employees while assisting with ongoing education and performance improvement.
Monitor patient registration for accuracy and completeness, including demographic, social, and financial information.
Ensure insurance verification, referrals, and authorizations are completed as required to help prevent claim denials and delays.
Support front-end collections and train staff on collection policies and procedures.
Monitor compliance with organizational policies, regulatory requirements, and insurance guidelines.
Serve as a resource for patient access systems and software, helping troubleshoot issues and ensure staff have the tools needed to perform their jobs.
Collaborate with Patient Financial Services, Care Management, scheduling, physician offices, laboratory areas, and other departments to resolve issues and improve workflows.
Use reports and tracking tools to monitor performance, identify opportunities for improvement, and support departmental goals.
Communicate expectations clearly and professionally while promoting teamwork and accountability.