Patient Access Lead Rep- Patient Access

Nationwide Children's Hospital • Columbus, OH

1d

About The Position

The Patient Access Lead Rep ensures that Patient Access workloads move through the system in a timely manner. The role coordinates department needs and requirements with staff and assigns work so patients are registered on time and information is collected accurately and completely.

The position monitors Patient Access Representatives’ work, supports staff with immediate questions, and may act in a supervisory capacity as appropriate. It also assists the Supervisor with improvement opportunities and workflow or special projects, supports new-staff training and scheduling, and ensures staff have functioning tools. The Lead Rep maintains work queues, monitors quality and productivity, and reports results to the Supervisor.

The regular schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. Training lasts two weeks and runs Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

• Associate's degree or equivalent experience.
• Two years of experience in scheduling, billing, registration, insurance authorization, or customer service.
• Demonstrated ability to interact effectively with peers in problem solving.
• Teamwork, cooperation, and a positive attitude.
• Excellent communication and customer service skills.
• Detailed understanding of the revenue cycle and its impact on the hospital’s bottom line.
• Strong professional demeanor and ability to rapidly establish credibility and rapport with staff and customers.
• Ability to escalate situations to leadership as appropriate.
• Ability to multitask in a stressful environment.

Nice To Haves

• Experience in a healthcare environment.

Responsibilities

• Monitor Patient Access Representatives’ workload hour by hour to ensure tasks are completed accurately and on time.
• Support line staff by answering immediate questions and serve in a supervisory capacity as appropriate.
• Assist the Supervisor in identifying improvement opportunities and determining approaches to workflow and special projects.
• Ensure scheduled patients are accurately pre-registered and managed care requirements are met before arrival.
• Assist with training new Patient Access staff and maintaining staff work schedules.
• Ensure appropriate tools are available and functioning for staff.
• Maintain work queues, monitor quality and productivity, and report to the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree