Lead Patient Access Rep, FT

Unity Health • Searcy, AR

5d

About The Position

The Patient Access Representative Lead is the pre-supervisory level of the Patient Access Services (PAS) career path. The PAS Lead performs all Patient Access Services functions and is highly skilled at a fully cross-functional level across multiple clinical and administrative areas.

The PAS Lead assists in managing the operations and staff of Patient Access Services functional areas and prioritizes and coordinates patient flow to help ensure smooth delivery of services. The role assists with developing policies and procedures for patient information, office management, patient flow, patient registration, and patient check-in. It also performs process quality assurance and improvement activities and maintains excellent working relationships with community providers and their staff.

The role includes work in customer service and information, up-front collections and cashiering, emergency and outpatient registration, reception, order entry, express check-in charge entry, charge reconciliation, outpatient surgery and special procedure and cath lab registration, inpatient and observation registration, clinical department scheduling, insurance verification, and departmental chart maintenance and retrieval. A PAS Lead must become proficient in all Patient Access Services functions and demonstrate mastery of administrative office tasks in several Unity Health clinical departments.

Requirements

• High school graduate or equivalent.
• Accurately type 25–30 words per minute.
• Pass a clerical examination.
• After training, pass internal examinations demonstrating mastery of Patient Access Services computer applications.
• After training, pass internal certification examinations demonstrating understanding of Patient Access Services Department competencies.
• Demonstrate mastery of administrative office tasks in several Unity Health clinical departments.

Nice To Haves

• Medical terminology.
• Previous experience in hospital admissions, a business office, and/or a physician’s office.

Responsibilities

• Assist in managing operations and staff in Patient Access Services functional areas.
• Prioritize and coordinate patient flow in functional areas to support smooth delivery of services.
• Assist in developing policies and procedures for patient information, office management, patient flow, registration, and check-in processes.
• Perform process quality assurance and process improvement activities.
• Maintain excellent working relationships with community providers and their staff.
• Perform Patient Access Services functions across customer service, cashiering, registration, charge entry and reconciliation, scheduling, insurance verification, and chart maintenance and retrieval.
• Demonstrate proficiency across Patient Access Services functions and administrative office tasks in several Unity Health clinical departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED