Resident Senior Service Coordinator

Calumet • Chicago, IL

2d • Onsite

About The Position

Metropolitan Family Services is hiring a full-time Senior Resident Service Coordinator for its Calumet team, serving Central and South Region CHA senior buildings. The role supports residents age 55 and older by connecting them with resources, coordinating services, and fostering social, educational, and recreational opportunities. The average starting salary is $47,000 to $53,000 annually, depending on skills and experience.

The coordinator builds relationships with residents through ongoing outreach and engagement; assesses needs, quality-of-life indicators, and existing services; helps residents access resources; and conducts reassessments, goal planning, and well-being checks. The role also responds to emergencies and crises, advocates for residents, coordinates referrals, and supports resident-led community events and activities. The coordinator tracks and documents services, deliverables, and program requirements, and may authorize limited financial assistance with supervisor approval.

The position requires travel between sites, but driving is not required. A rotating schedule includes weekends and evenings, including a Saturday and at least one late night per week. The South Region vacancy requires Mandarin or Cantonese speaking ability. Candidates must pass relevant screenings and criminal background checks.

Requirements

• At least 1 year of case management experience, including coordination of senior services or a related field.
• High school diploma and at least 2 years of experience.
• Ability to provide adequate client services and organize and manage work efficiently.
• Mobility to work with a community-based caseload and ability to maintain assigned community- and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Strong organization skills and knowledge of Excel for tracking data.
• Proficiency with computer software, including Word, PowerPoint, Excel, Outlook, Microsoft Office, TEAMS, and Zoom.
• Strong oral and written communication skills, including grammar, spelling, document composition, proofreading, and editing.
• Ability to work independently and as a team member in a complex, fast-paced environment.
• Tact, consideration, and sound judgment when dealing with the public.
• Ability to work a rotating weekend and evening schedule, including a Saturday and at least one late night per week.
• Ability to travel between sites; driving is not required.
• Satisfactory completion of relevant screenings and criminal background checks.
• Mandarin or Cantonese speaking ability is required for the South Region vacancy.

Nice To Haves

• Bachelor’s degree in social work or a related field from an accredited college or university.
• Creativity in creating flyers.

Responsibilities

• Conduct ongoing outreach and engagement with clients age 55 and older to build relationships and inform them about available resources.
• Assess residents’ basic needs, quality-of-life indicators, current services, and opportunities for educational, social, and recreational activities.
• Provide resources, coordinate services, and assist clients in meeting their needs.
• Organize and coordinate recreational, social, and educational activities for seniors.
• Conduct ongoing engagement, reassessment, and goal planning.
• Conduct well-being checks as needed and handle resident emergency and crisis situations.
• Establish a senior group to support the development of community events and activities.
• Maintain knowledge of community resources and coordinate referrals for seniors.
• Advocate for residents, track services, and follow up as appropriate.
• Meet contract, grant, and program requirements, including timelines and reporting requirements.
• Enter documentation in CMTS and file it by assigned deadlines.
• With program supervisor approval or higher, authorize limited amounts of financial assistance to clients.
• Track and manage deliverables to meet or exceed monthly goals.
• Pursue professional development using supervision and other opportunities within and outside the agency.
• Work effectively with diverse staff and service populations.
• Attend monthly coordination and community meetings.
• Plan for scheduled activities and events at assigned buildings, as needed.
• Perform other programmatic duties as assigned by the supervisor.

Benefits

• Aetna medical coverage.
• Guardian dental coverage.
• VSP vision coverage.
• Employer contributions to HSA accounts: $2,000 for individual coverage and $4,000 for family coverage, prorated to the benefits start date.
• Free general medicine and behavioral health Teladoc services for all team members.
• Ascensus 401(k) plan with a 4% employer match, vested at 100% on the first day of eligibility.
• Additional benefits are offered; availability of some benefits for part-time and temporary workers may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED