RESIDENT SERVICE COORDINATOR

Gene B. Glick Company, Inc.•Marshall, MI

11d

About The Position

The Resident Service Coordinator (RSC) supports a diverse group of residents living in affordable housing communities. The role calls for a motivated, resourceful person who is sensitive to residents’ needs, skilled at coordinating services, effective on a team, and able to work independently and take initiative to support residents. The RSC provides resident case management, coordinates and implements resident programming and engagement, connects residents with community resources, supports basic needs and eviction prevention, and completes related administrative work. The coordinator works with property and regional managers, the resident success manager, team members, community-based organizations, and service providers to promote resident stability and improve residents’ quality of life.

Requirements

Bachelor’s degree in Social Work, Gerontology, Psychology, or Counseling, or an equivalent combination of education, training, and experience.
2–3 years of progressively responsible experience in social service delivery.
Experience with PC-based word processing and spreadsheet software.
Demonstrated ability to advocate, organize, problem-solve, and achieve results for the population(s) served.
Ability to work a varied schedule, including evenings and weekends.
Must have and maintain a valid driver’s license in the state of residence.
Ability to communicate effectively verbally and in writing.
Ability to read and comprehend English.

Nice To Haves

Fluency in Spanish.

Responsibilities

Complete resident intake and annual assessments; provide ongoing referrals, evaluate health, psychological, and social needs, develop individualized service case plans when services are not available through the general community, and periodically reassess residents’ situations.
Maintain accurate records of resident interactions, goals, desired outcomes, and individual or family achievements.
Follow up on lease violation notices and work proactively to reduce the number that lead to evictions.
Coordinate with the property manager, regional manager, resident success manager, and other team members to ensure services align with the resident services plan and Glick’s service standards and support resident stability.
Facilitate and implement core programs assigned through the program model and site-specific resident services plan.
Oversee resident engagement activities that build relationships, identify resident needs, foster community, and encourage participation in activities and services.
Develop and implement regular onsite programs that address targeted resident needs and enhance quality of life.
Build relationships with community-based organizations and providers to arrange referrals and onsite services; identify resident needs and connect residents with appropriate services, resources, and supports. Provide direct services when community or external services are unavailable.
Collect and record data to measure resident and program outcomes.
Establish and maintain community-based partnerships that support food access, rental and utility assistance, and eviction prevention.
Manage tenant relations and training expenses, ensuring expenses are reasonable and allowable and funds are spent in a timely manner.
Complete, review, and submit reports on time and as requested.
Create a monthly calendar of events and community newsletter.
Meet regularly with the onsite property manager and attend regularly offered training.