Resident Service Coordinator

ZRS Management•Flower Mound, TX

10d

About The Position

The Resident Service Coordinator serves as a primary contact for residents and prospects, supporting resident satisfaction, community engagement, leasing, retention, and property operations. The role coordinates resident communications and events, responds to service needs, maintains accurate property-management records, and helps ensure the leasing office, tour path, and model units are presentable. The coordinator also supports marketing, leasing, revenue collection, budgeting, and reporting in partnership with the Manager.

Requirements

High school diploma or equivalent.
Exceptional computer skills, including intermediate knowledge of Microsoft Excel, Word, Adobe, and PowerPoint.
Excellent communication and leadership skills.
Excellent time-management skills, including prioritizing, managing time effectively, and handling multiple projects and tasks.
Knowledge of business practices and principles.
Ability to use common sense and good judgment.
Ability to work cooperatively in a team environment.
Ability to handle multiple projects and tasks and cope with stress in a composed manner.
Ability to respect and maintain confidentiality.

Nice To Haves

A college degree is preferred.
At least one year of multifamily leasing experience is preferred.

Responsibilities

Serve as the primary point of contact for residents and promptly address inquiries, concerns, and service requests.
Conduct regular resident check-ins to assess satisfaction and address issues.
Organize resident events and activities and encourage participation to foster community engagement.
Mediate resident disputes and complaints, seek solutions consistent with company policies, and escalate issues to the Property, General, or Regional Manager as needed.
Develop and distribute newsletters and other resident communications.
Enter and maintain timely, accurate move-in, move-out, leasing, resident-interaction, and service-request records in the on-site property management system.
Ensure the leasing office, tour path, and model units are ready for show and evaluate the facility’s appearance.
Promote property products and services to prospects; convert calls to tours, tours to leases, and internet leads to tours or leases.
Develop and implement resident-retention initiatives, including personalized communications and feedback collection, to improve lease renewal rates.
Ensure guest cards are complete and entered into property management software, and complete prospect follow-ups.
Gather resident feedback through surveys and informal conversations to identify opportunities to improve services and amenities.
Use property management software and CRM tools to manage resident interactions and service requests and analyze satisfaction, retention, and leasing trends.
Maintain product knowledge of the property, sister properties, and competitors.
Research the market to identify under-performing properties and report findings to the Manager.
Work with the Manager to minimize expenditures, maximize revenue, and adhere to budgeted cost parameters.
Assist the Manager with marketing strategies to increase property traffic and internet leads.
Work with the Manager on unlawful detainers, 3 Day Notices, rent collection, and accurate entry of revenue data in the accounting system, as required.
Assist the Manager in completing property activity reports.