Resident Service Coordinator

FirstKey Homes•Westminster, CO

About The Position

The Resident Service Coordinator is a vital link between departments and an extension of the property management team. The role helps ensure homes meet high standards, manages vacant inventory, and fosters meaningful connections with residents. This is a field-based position requiring frequent driving; a company-issued fleet vehicle is provided. The coordinator welcomes new residents through move-in orientations, maintains the appeal and basic upkeep of properties, audits products and inventory, inspects vacant homes, manages lockbox access, and handles local errands such as utility payments and document delivery. The position requires compliance with applicable housing, accessibility, credit reporting, and real estate laws. Work takes place indoors and outdoors in all weather conditions, includes regular interaction with the public and travel throughout an assigned market, and may involve sitting or standing for several hours and repeatedly using stairs. Weekend, overtime, and holiday work may be required as needed. Compensation is $25.00 per hour, with a 5% annual bonus and a $75 monthly cellphone stipend. FirstKey Homes is an equal opportunity employer.

Requirements

High school diploma or equivalent.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Valid driver’s license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
Knowledge of sales and marketing principles and methods, including product demonstrations and sales techniques.
Knowledge of customer-service principles and processes, including assessing customer needs and meeting service quality standards.
Skills in active listening, critical thinking, negotiation, persuasion, social perceptiveness, time management, speaking, and writing.
Dependability, attention to detail, cooperation, and adaptability/flexibility.

Nice To Haves

Experience using Yardi or a similar property management program.
Experience with property management principles.
Experience in a customer service or sales role.
Experience working in a fast-paced, high-growth company.
Proficiency in Spanish, both reading and writing.

Responsibilities

Facilitate move-in orientations for new residents, explain home features and benefits, and provide information to support a positive move-in experience.
Perform light cleaning inside and outside properties to improve their appeal to potential residents.
Perform routine light maintenance, including changing light bulbs and air filters.
Conduct thorough audits of products and inventory.
Perform routine inspections, including bi-weekly assessments of vacant inventory.
Manage lockbox access and conduct occupancy checks.
Make utility payments in person and deliver documents to local municipalities.
Comply with local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws applicable to real estate or leased properties.
Carry out other duties and responsibilities assigned by the manager based on company needs.