Resident Service Coordinator

First Key Homes•Spring, TX

About The Position

The Resident Service Coordinator is a field-based role that serves as a link between departments and an extension of the property management team. The position supports property standards, manages vacant inventory, and fosters positive relationships with residents. Frequent driving is required, and a company-issued fleet vehicle will be provided. The coordinator welcomes new residents through move-in orientations and provides information to help them feel confident in their homes. The role also includes light cleaning and maintenance, inventory audits, routine property and vacancy inspections, lockbox and occupancy checks, and in-person errands such as paying utilities and delivering documents to local municipalities. The employee must follow applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing real estate and leased properties. Additional duties may be assigned based on company needs.

Requirements

High school diploma or equivalent.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Valid driver’s license.
Knowledge of water valves, circuit breakers, and other home basics.
Knowledge of local, state, and federal laws governing Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
Knowledge of sales and marketing principles and methods, including product or service promotion, demonstration, sales techniques, and sales control systems.
Knowledge of customer service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Skills in active listening, critical thinking, negotiation, persuasion, social perceptiveness, time management, speaking, and writing.
Dependability, attention to detail, cooperation, and adaptability/flexibility.
Ability to work indoors and outdoors in varying weather conditions, sit or stand for several hours, and climb stairs multiple times each day.
Ability to interact with the public.
Availability to work weekends, overtime, and holidays as needed.
Ability to travel throughout the assigned market.

Nice To Haves

Experience using Yardi or a similar property management program.
Experience with property management principles.
Experience in customer service or sales.
Experience working in a fast-paced, high-growth company.
Proficiency in Spanish, including reading and writing.

Responsibilities

Conduct move-in orientations for new residents and explain home features and benefits.
Provide residents with information to support a positive move-in experience.
Perform light cleaning inside and outside properties.
Complete routine light maintenance, including changing light bulbs and air filters.
Audit products and inventory.
Conduct routine inspections, including bi-weekly assessments of vacant inventory.
Manage lockbox access and conduct occupancy checks.
Make utility payments in person and deliver documents to local municipalities.
Comply with applicable Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing real estate or leased properties.
Travel throughout the assigned market.
Perform additional duties and responsibilities as assigned by the manager.