Resident Service Coordinator

Perennial Properties Inc•Atlanta, GA

7d•$20 - $22•Onsite

About The Position

The Resident Service Coordinator supports two active adult (55+) communities in Hoschton, Georgia. This person is the primary welcoming presence for residents and their families and helps create a connected, vibrant community. The coordinator owns the resident events program at both sites, develops local business sponsorships and partnerships, and supports daily operations through front-desk coverage, maintenance coordination, resident communications, and move-in and move-out logistics. The position plans social, wellness, educational, and seasonal events from concept through cleanup; promotes activities; runs some events during evenings and weekends; and tracks attendance, budgets, and resident feedback. The coordinator also responds to resident questions and concerns, follows issues through resolution, prepares notices and newsletters, coordinates vendors and contractors, supports emergency procedures and life-safety compliance, and manages community logistics such as amenity bookings and parking assignments. The schedule balances weekday hours with event coverage and may include evenings, weekends, and occasional holidays.

Requirements

At least 2 years of experience in a resident-facing service or community programming role; senior living, active adult, property management, or hospitality experience is preferred.
Demonstrated experience planning and running events, including budgeting and vendor management.
Comfort with community outreach, sponsorship sales, or business development, including cold outreach.
Excellent written and verbal communication skills, including the ability to explain policy firmly and kindly.
Proficiency with property management software, spreadsheets, email, and social media; Entrata is preferred.
Valid driver's license and reliable transportation to travel between two sites.
Flexibility to work evenings, weekends, and occasional holidays around the events calendar.
High school diploma or equivalent required.

Nice To Haves

Experience working with a 55+ or active adult resident population.
An existing network of local business contacts.
Fair Housing certification or training.
Associate or bachelor's degree.
Experience with Entrata property management software.

Responsibilities

Own the monthly and annual events calendar for both communities, tailoring programming to the interests of residents aged 55 and older.
Plan events end to end, including budgets, setup, catering, entertainment, supplies, staffing, accessibility, and cleanup.
Promote events through flyers, newsletters, digital signage, and personal invitations, particularly to new residents and residents less likely to attend independently.
Run events, including some evening and weekend events, and track attendance, budgets, and resident feedback.
Secure local business sponsorships and partnerships to fund and enrich events.
Prepare sponsorship proposals, confirm sponsor deliverables, and provide promised sponsor recognition.
Represent the communities at chambers of commerce, business associations, and local events.
Track sponsorship revenue and in-kind contributions and report results to the Regional Director.
Serve as the primary contact for resident questions and concerns and respond within one business day.
Follow resident issues through to resolution and keep residents informed.
Prepare community notices, service advisories, and monthly newsletters for both sites.
De-escalate resident concerns with patience and professionalism.
Cover the front desk as needed, greet visitors, manage deliveries, and oversee building access.
Process maintenance requests, dispatch work orders, and confirm completion with residents.
Manage event vendors and service contractors, including scheduling, insurance documentation, and quality checks.
Support emergency procedures and confirm life-safety inspections and certifications remain current.
Coordinate move-ins, move-outs, elevator reservations, amenity bookings, and parking assignments.

Benefits

50% employee housing discount at select Perennial communities after 30 days.
12 days of paid time off, increasing with tenure.
8 paid holidays.
Medical coverage.
Dental coverage.
Vision coverage.
Company-paid Basic Life and AD&D insurance ($50,000).
Supplemental options, including short- and long-term disability, accident, critical illness, and hospital confinement coverage.
401(k) retirement plan.
Flexible schedule balancing weekday hours with event coverage.
Supportive team focused on growth, creativity, and great service.