Resident Service Coordinator

Related • Bridgeport, CT

3d

About The Position

The Resident Service Coordinator enhances residents’ quality of life at a large affordable housing community by connecting them with essential services and fostering a supportive community. The role supports residents in maintaining independence, improving health outcomes, and accessing resources. The position is non-exempt and eligible for overtime. The anticipated pay range is $25.00–$26.00 per hour, with an annual performance bonus. The role may also be eligible for a comprehensive benefits package.

Requirements

• At least 2 years of experience in resident or social service programs; affordable housing experience is preferred.
• Strong knowledge of local community resources and federal and state programs.
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Ability to maintain confidentiality and navigate sensitive issues professionally.
• Passion for social action, quality service delivery, and preservation of affordable housing.
• Demonstrated accountability and reliability, including project ownership, precision, attention to detail, resilience, proactive problem-solving, and ongoing learning and development.
• Ability to foster collaboration and a resident-centered environment through empathy, respect, and cross-functional cooperation.

Nice To Haves

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field; relevant work experience may substitute.
• Experience in affordable housing.

Responsibilities

• Provide individualized assistance by identifying and connecting residents to appropriate services.
• Educate residents and their families about community services, eligibility criteria, and application processes, including topics related to wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and supportive relationships among neighbors.
• Liaise among residents, property management, and external service providers to support timely, effective service delivery.
• Maintain accurate, confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars.
• Develop volunteer programs to enhance service delivery and resident involvement.

Benefits

• Annual performance bonus
• Paid time off (19+ days)
• Medical, vision, and dental options
• Life insurance
• Employee Assistance Program
• 401(k)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Employer-paid life and AD&D insurance
• Paid leave and disability programs
• Mental health resources, including counseling
• Fertility benefits, including surrogacy and adoption assistance
• Paid time off to volunteer
• Charitable donation matching
• Learning and training programs
• Tuition and certification reimbursement
• Internal advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed