Resident Service Coordinator
About The Position
The Resident Service Coordinator (RSC) develops and coordinates support services for residents at Dominion Place in Richmond, Virginia. The role supports resident and community success through collaboration with property management, relationships with local and regional partners, resident programs and on-site opportunities, and individual assistance to help residents achieve their goals and maintain housing stability. The coordinator serves residents in multifamily properties, including individuals and families, and senior properties, including elders and non-elderly residents with disabilities. The position coordinates referrals, community resources, health and wellness programming, and housing-stabilization support. It also includes resident outreach and assessment, community partnership development, budget tracking, documentation of services and outcomes, processing reasonable accommodation requests, and participation in property management meetings.
Requirements
- Bachelor’s degree focused in social work, human services, public health, or community development, and/or 3–5 years of equivalent work experience providing services in a housing or multifamily housing environment, or in a private or nonprofit social service organization serving youth and families, seniors, or people with disabilities.
- Experience working with older adults and issues related to isolation, health and wellness, and other social determinants of health.
- Experience working with youth and families on workforce development, youth enrichment, education, and asset building.
- Ability to understand and respect cultural differences in values, attitudes, and beliefs and respond appropriately when planning, implementing, and evaluating services and programs.
- Ability to build and maintain positive relationships with residents, senior staff, volunteers, interns, and community partners.
- Ability to collect, track, and understand data to assess programs and partnerships and inform strategies.
- Technology proficiency and interest in incorporating new technology-based tools and resources into programming.
- Timeliness, consistency, integrity, professionalism, and excellent customer service.
- Excellent communication, organization, problem-solving, and writing skills.
- Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
- Ability to work some weekends and evenings.
Nice To Haves
- Knowledge of Yardi, property management databases, or FamilyMetrics.
- Knowledge of federal, state, and local policies affecting housing.
- Bilingual ability in English and a dominant language of a minority group in the community, such as Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, or Russian.
Responsibilities
- Assess resident needs and coordinate referrals and resources, recommending solutions and connecting residents with appropriate community services, resources, and entitlement programs.
- Build relationships with residents to understand their goals and connect them with local resources and opportunities.
- Develop partnerships with local organizations and implement community engagement initiatives, including required contracts.
- Support residents in multifamily and senior properties, coordinating programs with wellness nurses or health care agencies to promote independent living and address health and social-emotional concerns.
- Coordinate resident support and resources related to housing stabilization, including late rent payments, housekeeping, and other lease violations.
- Collaborate with property management to develop program budgets responsive to residents’ needs and program finance requirements.
- Conduct resident outreach and communications, including new resident assessments, newsletters, flyers, monthly calendars, telephone calls, and door knocking.
- Use Beacon’s data collection and analysis systems to document services and outcomes.
- Track and monitor the property’s Community Engagement budget.
- Process reasonable accommodation requests for residents with disabilities.
- Collaborate with the property management team and attend weekly meetings as required.
Benefits
- Medical, dental, and vision coverage for employees regularly scheduled to work at least 24 hours per week.
- HSA and FSA options.
- 13 paid holidays per year.
- Paid time off including vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early-close Fridays.
- 401(k) program with company match.
- Company-paid life insurance, with options for voluntary life, critical illness, hospital care, or accidental injury coverage.
- Employee Assistance Program.
- Childcare and eldercare support.
- Career development and advancement opportunities.
