RESIDENT SERVICE COORDINATOR

Property Management, Inc.•Lower Paxton Township, PA

10d

About The Position

PMI is hiring a full-time Resident Service Coordinator for Twin Lakes Apartments in Harrisburg, Pennsylvania. The role serves as the customer service specialist for six conventional apartment communities and provides front-desk, leasing, administrative, and resident-support services. The position is based on experience, starting at $19 per hour, and is scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m. PMI describes itself as a stable, growing, employee-owned real estate management company that has been in business for over 55 years.

Requirements

Excellent customer service and sales skills.
High school diploma or GED.
Reliable transportation and a valid driver's license.
Proficiency in Microsoft Office Suite.
Ability to work under pressure and meet deadlines.

Responsibilities

Serve as the primary point of contact for visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front-desk coverage in a high-volume conventional apartment community.
Answer and route incoming phone calls, emails, and walk-in inquiries promptly.
Support leasing operations.
Assist with processing rental applications.
Maintain accurate resident, prospect, and leasing records.
Receive, record, and track work order requests.
Conduct resident follow-up communication.
Assist with move-in and move-out processes.
Support rent collection efforts.
Perform routine administrative duties, including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems for leasing and management staff.
Assist with organizing, promoting, and communicating community events.
Perform other related duties as assigned to support the leasing office and community operations.