RESIDENT SERVICE COORDINATOR
About The Position
The Resident Service Coordinator (RSC) supports a diverse group of residents at the Rendant affordable housing community in Savannah, Georgia. The role coordinates and provides resident services, assesses residents’ needs, develops individualized service plans, and connects residents with community resources. The RSC works with property and regional management and other team members to deliver services consistent with the resident services plan and Glick’s service standards, with a focus on resident stability. The position also develops and oversees resident engagement activities and onsite programs, builds partnerships with community-based organizations, supports residents’ basic needs, maintains accurate records and outcome data, and completes administrative and reporting tasks. The role requires initiative and the ability to work effectively both as part of a team and relatively independently.
Requirements
- Bachelor’s degree in Social Work, Gerontology, Psychology, or Counseling, or an equivalent combination of education, training, and experience.
- 2–3 years of progressively responsible experience in social service delivery.
- Experience with PC-based word processing and spreadsheet software.
- Demonstrated ability to advocate, organize, problem-solve, and achieve results for the population served.
- Ability to work a varied schedule, including evenings and weekends.
- Valid driver’s license in the state of residence, which must be maintained.
- Effective verbal and written communication skills.
- Ability to read and comprehend English.
Nice To Haves
- Fluency in Spanish.
Responsibilities
- Complete resident intake, annual assessments, ongoing referrals, evaluations of health, psychological and social needs, individualized service plans, and periodic reassessments when community services are unavailable.
- Maintain accurate records of resident interactions, goals, desired outcomes, and individual or family achievements.
- Follow up on resident lease-violation notices and work proactively to reduce notices that lead to evictions.
- Coordinate with property managers, regional managers, the resident success manager, and other team members to ensure services align with the resident services plan and service standards.
- Facilitate and implement core programs assigned by the program model and site-specific resident services plan.
- Oversee resident engagement activities that build relationships, identify needs, foster community, and encourage participation.
- Develop and implement regular onsite programs that address targeted resident needs and improve quality of life.
- Develop relationships with community-based organizations and service providers for referrals and onsite services.
- Identify resident needs and connect residents with services, resources, and supports; provide direct services when external services are unavailable.
- Collect and record data to measure resident and program outcomes.
- Establish and maintain community partnerships supporting food access, rental and utility assistance, and eviction prevention.
- Manage tenant relations and training expenses to ensure they are reasonable, allowable, and spent in a timely manner.
- Complete, review, and submit reports on time and as requested.
- Create a monthly calendar of events and community newsletter.
- Meet regularly with the onsite property manager and attend regularly offered training.
