Resident Service Coordinator
About The Position
The Resident Service Coordinator (RSC) develops and coordinates support services for residents to promote resident and community success. The role works closely with property management, builds relationships with local and regional partners, plans programs and other on-site opportunities, and provides one-on-one assistance to help residents achieve their goals and maintain housing stability. The coordinator supports residents at multifamily properties, including individuals and families, and senior properties, including elders and non-elderly residents with disabilities. Support may include coordination with wellness nurses or health care agencies on common health concerns and programs that help residents live independently. The role also coordinates resources for housing stabilization, tracks community engagement budgets, processes reasonable accommodation requests, documents services and outcomes using Beacon’s data systems, and collaborates with property management.
Requirements
- Bachelor’s degree focused in social work, human services, public health, or community development, and/or 3–5 years of equivalent work experience providing services in a housing or multifamily housing environment, or in a private nonprofit social service organization serving youth and families, seniors, or people with disabilities.
- Experience working with older adults and issues related to isolation, health and wellness, and other social determinants of health.
- Experience working with youth and families on workforce development, youth enrichment, education, and asset building.
- Ability to understand and respect cultural differences in values, attitudes, and beliefs and respond appropriately when planning, implementing, and evaluating programs and services.
- Ability to build and maintain positive relationships with residents, senior staff, volunteers, interns, and community partners.
- Ability to collect, track, and understand data to assess programs and partnerships and inform strategies.
- Proficiency with technology and interest in integrating new technology-based tools and resources into programming.
- Ability to work in a timely and consistent manner with integrity and professionalism and provide excellent customer service.
- Excellent communication, organization, problem-solving, and writing skills.
- Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
- Ability to work some weekends and evenings.
Nice To Haves
- Knowledge of Yardi, property management databases, or FamilyMetrics.
- Knowledge of federal, state, and local policies affecting housing.
- Bilingual ability in English and a dominant language of the community’s minority population, such as Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, or Russian.
Responsibilities
- Assess resident needs, coordinate referrals and resources, recommend solutions to resident issues, and connect residents with appropriate community services, resources, and entitlement programs.
- Build relationships with residents to understand their aspirations and goals and connect them with local resources and opportunities.
- Create partnerships with local organizations and implement community engagement initiatives, including required contracts.
- Coordinate programs with wellness nurses or health care agencies to support independent living and address health and social-emotional concerns.
- Coordinate resident support and resources for housing stabilization issues, including late rent payments, housekeeping, and other lease violations.
- Collaborate with the property management team to develop program budgets that meet resident needs and comply with program finance obligations.
- Conduct resident outreach and communication, including new resident assessments, newsletters, flyers, monthly calendars, telephone calls, and door knocking.
- Use Beacon’s data collection and analysis systems to document services provided and outcomes achieved.
- Track and monitor the property’s Community Engagement budget.
- Process reasonable accommodation requests for residents with disabilities.
- Collaborate with the property management team and attend weekly meetings as required.
