Resident Senior Service Coordinator

Metropolitan Family Services • Chicago, IL

3d • $47,000 - $53,000

About The Position

Metropolitan Family Services is hiring a full-time Resident Senior Service Coordinator for its Calumet team serving Central and South Region CHA senior buildings. The role provides community-based coordination and support to residents aged 55 and older, including outreach, needs assessment, referrals, advocacy, follow-up, and opportunities for socialization, education, and recreation. The coordinator works with community resources and program staff, handles resident well-being and crisis needs, and meets applicable program, contract, grant, documentation, and reporting requirements. The position requires travel between sites and a rotating weekend/evening schedule, including Saturday work and at least one late night per week during the assigned rotation. Driving is not required.

The average starting salary is $47,000 to $53,000 annually, depending on skills and experience. The position requires a high school diploma and two or more years of experience, including at least one year of case management coordinating senior services or in a related field. A bachelor's degree in social work or a related field is preferred. One vacancy in the South Region requires Mandarin or Cantonese speaking ability.

Requirements

• At least one year of case management experience that includes coordination of senior services or a related field.
• High school diploma and at least two years of experience.
• Ability to render adequate services to clients and organize and manage work efficiently.
• Mobility to work with a community-based caseload and ability to maintain assigned community- and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Strong organization and data-tracking skills, including knowledge of Excel.
• Excellent computer skills, including Word, PowerPoint, Excel, Outlook, Microsoft Office, Teams, and Zoom.
• Excellent oral and written communication skills, including grammar, spelling, composing correspondence, and proofreading and editing documents.
• Ability to work independently and as a team member in a complex, fast-paced environment.
• Tact, consideration, and sound judgment when dealing with the public.
• Pass all relevant screenings and criminal background checks.
• Ability to work a rotating weekend/evening schedule that includes Saturday work and at least one late night per week during the rotation.
• Travel between sites is required; driving is not required.

Nice To Haves

• Bachelor's degree in social work or a related field from an accredited college or university.
• Mandarin or Cantonese speaking ability is required for the South Region vacancy.
• Creativity in creating flyers.

Responsibilities

• Conduct ongoing outreach and engagement with clients aged 55 and older, build relationships, and inform residents about available resources.
• Assess residents’ basic needs, quality-of-life indicators, current services, and opportunities for educational, social, and recreational activities.
• Provide resources, coordinate services, and assist clients in meeting their needs.
• Organize and coordinate recreational, social, and educational activities for seniors.
• Engage with residents on an ongoing basis, reassess needs, and support goal planning.
• Conduct well-being checks as needed and respond to resident emergencies and crisis situations.
• Establish a senior group to support the development of community events and activities.
• Maintain knowledge of community resources, make referrals, advocate for seniors, and track and follow up as appropriate.
• Comply with contract, grant, and program requirements, including timelines and reporting requirements.
• Enter documentation in CMTS and file it according to assigned timelines.
• With approval from the program supervisor or higher, authorize limited financial assistance to clients.
• Track and manage deliverables to meet or exceed monthly goals.
• Pursue professional development through supervision and other opportunities within and outside the agency.
• Work effectively with diverse staff and service populations and attend monthly coordination and community meetings.
• Plan for scheduled activities and events at assigned buildings, as needed.
• Perform other programmatic duties as assigned by the supervisor.
• Travel between sites; driving is not required.

Benefits

• Aetna medical coverage.
• Guardian dental coverage.
• VSP vision coverage.
• Employer contributions of $2,000 to individual and $4,000 to family HSA accounts, prorated to the benefits start date.
• Free Teladoc general medicine and behavioral health services for team members.
• Ascensus 401(k) plan with a 4% employer match, vested at 100% on the first day of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED