Service Coordinator Jobs

About The Position

Requirements

• Available to work a flexible schedule, including nights, weekends, and holidays.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Able to work effectively with peers and supervisors as a team player.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and role-model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promote loyalty programs.
• Lead by example by engaging with customers and maintaining a clean, organized store.
• Promote a positive internal and external customer experience, honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
• Assign registers, support POS coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan, prioritizing as needed.
• Communicate priorities and progress accurately and effectively with Management and Associates.
• Provide and accept recognition and constructive feedback.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision coverage for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability coverage for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts for those meeting service or hours requirements
• Scholarship program
• Adoption assistance