Outside Service Coordinator (Manheim)

Cox Communications • Mount Juliet, TN

1d • Onsite

About The Position

The Outside Service Coordinator is the primary point of contact for client issues and inquiries involving vehicle condition or discrepancies. The role works with auction teams and other stakeholders to support clients, coordinate vehicle sale runs and inventory movement, and ensure reconditioning services are completed on time and in accordance with client service-level agreements and Cox standards.

The coordinator builds client relationships, examines vehicles in sales lineups, prepares estimates, coordinates and approves reconditioning services, and conducts condition-report and imaging audits. The position also educates clients about auction processes, recommends or upsells relevant Manheim/CAI services, and may coordinate vehicle redemptions. The role requires compliance with documentation, PII, safety, and NAAA announcement and branding guidelines.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination of qualifications may be accepted, including a degree or certification beyond high school in a related discipline, or 5 years of related experience.
• Valid driver's license.
• Physical ability and mental acuity to perform the duties successfully within required timeframes.
• Proficiency with Microsoft Office applications and other internal business platforms.

Nice To Haves

• Ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Knowledge of condition-report data and vehicle inspection processes, including identifying prior paintwork, auto body repairs, frame damage, and paintless dent repair.
• Excellent verbal and written communication skills.
• Ability to operate vehicles with standard and automatic transmissions.
• Prior experience in vehicle reconditioning and/or general auto body knowledge.

Responsibilities

• Serve as the primary point of contact for resolving client issues, working with auction teams and other stakeholders.
• Promptly address client inquiries and concerns related to vehicle condition or discrepancies and maintain positive internal and external relationships.
• Coordinate sale vehicle run processes and communicate with auction departments to support inventory movement, organization, and timely reconditioning.
• Examine vehicles in sales lineups to ensure they meet standards and quality expectations.
• Prepare estimates for reconditioning services, coordinate and approve those services, and conduct condition-report and imaging audits.
• Use condition-report data and vehicle inspections to identify issues such as previous paintwork, auto body repairs, frame damage, and paintless dent repair.
• Educate clients about auction processes and recommend or upsell Manheim/CAI products and services based on client needs.
• Prioritize work and resolve client issues promptly and professionally.
• When responsible for redemptions, coordinate them efficiently, ensure proper documentation, and comply with PII policies and procedures.
• Follow Cox standards and guidelines for reconditioning services and meet client SLA requirements for quality and accuracy.
• Apply NAAA guidelines to the placement of vehicle announcements and brands.
• Follow safety and health procedures and participate in safety activities aligned with Safety Excellence.
• Perform other assigned duties.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid leave for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential 401(k) retirement planning.
• Potential sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED