Dealer Services Outside Specialist II (Manheim Milwaukee)

Cox Enterprises•Caledonia, WI

6d•$20 - $30•Onsite

About The Position

Cox Automotive is hiring a Dealer Services Outside Specialist II to work at Manheim Milwaukee. This role monitors and coordinates customer vehicle preparation and sales throughout the auction process, helping ensure customer expectations are met and sales operations run efficiently. The position requires working outdoors in all weather conditions and coordinating with customers, sales teams, lane and department managers, vehicle check-in, lot operations, mechanical shops, and other location personnel. The specialist communicates directly with customers, resolves service issues, educates dealers on Manheim products and services, and helps prepare vehicles for sale. This includes reviewing sale lineups, locating missing or inoperable vehicles, coordinating repairs and required vehicle processing, and recommending reconditioning to increase vehicle value. The position is onsite at a specified Cox location, has a day shift, and does not require travel. The hourly base pay range is $20.10–$30.10, with possible additional compensation through commission or an incentive program. Candidates must pass a pre-employment drug test. Applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination such as a degree or certification, or 5 years of related experience.
Strong communication and interpersonal skills.
Computer skills, including the ability to use the Internet and Microsoft Office.
Ability to adapt to and work effectively in a constantly changing environment.
Excellent customer service and problem-solving skills.
Ability to perform at a high level and adapt in a fast-paced team environment.
Ability to sit or stand for prolonged periods, perform repetitive tasks, and lift up to 15 pounds.
Vision sufficient to see close, far, and in color; judge distances; and adapt to changes in focus.
Must pass a pre-employment drug test.
Must be currently authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

Automotive or technician knowledge.

Responsibilities

Monitor vehicle preparation and the sale process, coordinating with lane and department managers, the market sales team, and other coordinators so vehicles cross the auction block on sale day and are rerun when necessary.
Communicate directly with customers to meet expectations and resolve service issues.
Educate dealers about Manheim products and services.
Investigate, troubleshoot, and resolve customer problems and issues.
Serve as a liaison among customers, sales teams, and location personnel to reconcile problems and maintain strong customer service.
Walk vehicles for or with account representatives and recommend reconditioning to increase vehicle value.
Review sale lineups, locate missing vehicles, and coordinate with customers and operations to prepare vehicles for sale, including approvals for repairs, frame checks, mileage checks, and VIN checks.
Communicate with vehicle check-in and lot operations to ensure required processing of dealer vehicles is completed, including reconditioning, inspections, detailing, and mechanical checks.
Follow up with the mechanical shop as needed to determine repair estimates and timelines.
Coordinate with lot operations and quadrant coordinators to ensure account vehicles are scanned and organized appropriately.
Review sale lineups, locate missing or inoperable vehicles, and communicate findings to the inside Dealer Services team.

Benefits

Competitive pay.
Referral bonuses.
More than 30 days of paid vacation and company holidays per year, starting on day one.
Healthcare benefits starting on day one.
10 days of free child or senior care through Care.com.
401(k) with up to an 8% company match.
Employee discounts on hundreds of items.
At least 16 hours of paid time off each month.
Seven paid holidays per calendar year.
Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Potential health care insurance, including medical, dental, and vision coverage.
Retirement planning through a 401(k).
Paid days off, including sick leave, parental leave, flexible vacation or wellness days, and/or PTO.