Dealer Services Specialist II - Manheim Nashville
About The Position
The Dealer Services Specialist II is a key point of contact for assigned dealer clients at Manheim, providing hands-on support throughout the auction and vehicle sales process. The role builds client relationships by understanding dealer needs, coordinating with internal teams, resolving issues, and helping vehicles move efficiently through pre-sale preparation and auction-day activities. Using marketplace knowledge, vehicle valuation data, and industry trends, the specialist offers consultative guidance to help dealers make informed decisions and improve their auction experience. The specialist also educates clients about Manheim tools, services, and marketplace processes while providing responsive, proactive support and owning client needs from start to finish. This is an onsite position at the specified Cox location, with no remote option. The work shift is day shift, and travel is not required. The role may be eligible for additional compensation, such as commissions or incentives, in addition to its hourly base pay.
Requirements
- High school diploma or GED and 3 years of experience in a related field; an alternate combination may include a degree or certification, or 5 years of related experience.
- Strong communication and interpersonal skills.
- Ability to perform at a high level and adapt in a fast-paced team environment.
- Ability to sit or stand for prolonged periods, perform repetitive tasks, and lift up to 15 pounds.
- Vision sufficient to see close, far, and in color, judge distances, and adapt to changes in focus.
- Must be currently authorized to work in the United States for any employer without current or future sponsorship.
- Must clear a pre-employment drug test.
Nice To Haves
- 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
- Previous experience in a sales support role.
- Bilingual English/Spanish.
Responsibilities
- Represent the dealer sales lane on sale days.
- Promote Manheim products and services.
- Help dealers prepare vehicles for auction.
- Negotiate bids, consult on pricing, and offer reconditioning advice.
- Resolve problems and provide dependable, client-facing support.
- Coordinate with internal teams and help vehicles move efficiently through pre-sale preparation and auction-day activities.
- Educate clients on Manheim tools, services, and marketplace processes.
- Use marketplace knowledge, vehicle valuation data, and industry trends to provide consultative guidance.
Benefits
- Competitive pay and potential eligibility for commission or an incentive program.
- Referral bonuses.
- More than 30 days of paid vacation and company holidays per year, available from day one.
- Healthcare benefits from day one.
- 10 days of free child or senior care through Care.com.
- 401(k) with up to an 8% company match.
- Employee discounts on hundreds of items.
- At least 16 hours of paid time off each month and seven paid holidays per calendar year.
- Additional paid leave may include bereavement, time off to vote, jury duty, volunteer time, military leave, and parental leave.
- Health care insurance may include medical, dental, and vision coverage.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
