Dealer Services Specialist II (Manheim Utah)

Cox Communications • Woods Cross, UT

1d • Onsite

About The Position

The Dealer Services Specialist II monitors and coordinates activities involved in preparing and selling customer vehicles throughout the auction process, with the goal of meeting or exceeding customer expectations and supporting efficient sales operations. The role represents the Dealer Sales Lane on sale days, supports both in-lane and online sales, helps customers use Manheim services, and coordinates vehicle readiness and transaction completion with customers and internal teams.

This position works directly with dealers onsite, by phone, and by email; serves as an initial contact for buyers and sellers; and handles customer questions and service issues. The specialist coordinates inventory, sale preparation, vehicle checks and reconditioning, documentation, and post-sale processes, working closely with sales, lane, lot operations, vehicle check-in, and reconditioning teams. The role is based at a specified Cox location, has no remote option, and includes frequent exposure to outdoor weather conditions and moderate noise.

Requirements

• High school diploma or GED and three years of experience in a related field; an alternative combination that includes any level of degree or certification beyond a high school diploma or GED may also be considered.
• Solid computer skills, including effective use of the Internet and MS Office.
• Effective written and verbal communication and interpersonal skills.
• Ability to work in a high-performance, fast-paced team environment.
• Ability to adapt to and work effectively in a constantly changing environment.
• Excellent customer service and problem-solving skills.
• Ability to sit or stand for prolonged periods.
• Ability to perform repetitive tasks and demonstrate manual dexterity.
• Close, distance, and depth perception.
• Must clear a pre-employment drug test. The posting states Cox Automotive does not currently administer a pre-employment marijuana drug test for this position, but prohibits possession, use, or being under the influence of drugs illegal under federal or state law during work hours or on company property or in company vehicles.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Auto auction or dealership experience.

Responsibilities

• Consult with customers about setting floor prices before each sale and educate dealers about MMR as needed.
• Represent the Dealer Sales Lane on sale days by promoting services, soliciting and accepting reserve numbers, assigning run numbers, representing vehicles on the block, working the “IF” counter, and promoting additional products and services.
• Coordinate with lane and department managers, the market sales team, and other coordinators to ensure vehicles cross the auction block or are posted on OVE, and are re-run when needed.
• Investigate, troubleshoot, and resolve customer problems, coordinating between customers, sales teams, and location personnel.
• Work with customers onsite, by email, and by phone to meet expectations and resolve service issues.
• Coordinate pre-sale and post-sale preparations for in-lane and online sales and maximize transactions on OVE.
• Promote listings onsite and offsite, and educate customers on Online Vehicle Exchange, Simulcast, Manheim.com, and other Manheim services and products; provide usage assistance and training.
• Respond professionally to dealer inquiries, concerns, and customer care issues, escalating them as appropriate.
• Develop dealer relationships through planned contact, meetings, and feedback sessions about auction and online use and services.
• Serve as the initial contact for buyers and sellers.
• Load dealer inventory, including no-sales, transfers from Auto Trader or other sources, and vehicles with condition reports.
• Review sale lineups, locate missing vehicles, and work with account representatives, customers, and operations to prepare vehicles for sale.
• Solicit inventory and offer additional services, including PSIs, reconditioning, and condition reports.
• Identify sold units and facilitate transactions through completion, including monitoring online purchase notifications, confirming vehicle and title availability and location, and preparing and maintaining transaction documentation such as Auction Bills of Sale and Gate Releases.
• Work with the manager to support a consistent online and in-lane customer experience, appropriate transaction processing, customer satisfaction, and service levels.
• Walk vehicles with or for account representatives and recommend reconditioning to increase vehicle value.
• Ensure vehicles are prepared for sale, including obtaining repair approvals and coordinating frame checks, mileage checks, and VIN checks.
• Coordinate with reconditioning shops to ensure repairs are completed promptly.
• Work with vehicle check-in and lot operations to ensure dealer vehicle work, such as reconditioning, inspections, and detailing, is completed.
• Contact inside support when vehicles are pulled from a sale or online due to incomplete work or mechanical issues so customers can be informed.
• Coordinate with lot operations and quadrant coordinators to ensure account vehicles are scanned and organized appropriately.
• Follow safety and health procedures, model safe behaviors, and participate in Safety Excellence activities.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential retirement planning through a 401(k).
• Potential paid sick leave, parental leave, flexible vacation or wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED