Commercial Services Specialist II (Manheim)

Cox Communications • Bordentown, NJ

13d • Onsite

About The Position

This role serves as a key point of contact for resolving client issues in collaboration with the national sales team, auction representatives, and other stakeholders. The specialist supports clients in an assigned market center, auction, or on Cox Automotive’s digital platforms by managing account relationships, responding to customer inquiries, coordinating vehicle preparation and transportation, maintaining vehicle records, and supporting sales and invoicing processes. The position is based at a specified Cox location and has no remote-work option. The work shift is day shift, with no travel required.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination may qualify, such as a degree or certification beyond a high school diploma/GED in a related discipline, or 5 years of related experience.
• Prior clerical or administrative experience.
• Proficiency in Microsoft Excel.
• Ability to work in a fast-paced environment, adapt to change, and multitask.
• Commitment to providing excellent customer service.
• Ability to operate adding machines and office equipment such as copiers and fax machines.
• Ability to sit or stand for prolonged periods.
• Strong communication and organizational skills.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
• Must clear a pre-employment drug test. The company does not currently test for marijuana for this position; possession, use, or being under the influence of drugs illegal under federal or state law during work hours, on company property, or in company vehicles is prohibited.

Responsibilities

• Perform data entry of required information.
• Manage account relationships, maintain effective communications, and ensure customer requirements are met.
• Work with the posting clerk to ensure recon, transportation, and other vehicle charges are applied to the appropriate vehicle in the system.
• Respond to customer inquiries relating to vehicles, provide quality service, and assist in resolving problems.
• Communicate with the Transportation Team to arrange required transportation or obtain information such as transportation condition reports and bills.
• Establish electronic customer vehicle files in the computer system.
• Continuously update vehicle files using standardized abbreviations to record vehicle location, condition, special announcements, and other activities.
• Obtain floor price information from the account representative and enter it into the computer system.
• Coordinate with the account representative and account operations coordinator, following account-specific procedures, to prepare the sale vehicle run process, including run order, scheduling, and customer notice.
• Follow up on vehicle preparation for sales by reconciling incoming bills against ordered work and repairs for each Institutional customer vehicle.
• Contact customer coordinators, service vendors, and/or account representatives when information is missing or problems occur.
• Communicate with the accounting department to balance sales and perform post-sale invoicing for accounts receivable as needed.
• Communicate with the Vehicle Operations Team to prepare assigned vehicles for online programs.
• Prepare reports, lists, and handouts, including sales and expense reports, sold vehicles by net amounts reports, dealer attendance reports, lot and transportation damage reports, and block summaries.
• Follow safety and health procedures, model related behaviors, and actively participate in activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid leave for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage.
• Potential retirement planning benefits, including a 401(k).
• Potential paid time off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED