Commercial Services Specialist II (Manheim)

Cox Communications • Tampa, FL

2d • Onsite

About The Position

At Manheim, a Cox Automotive company, the Commercial Services Specialist II provides operational support throughout vehicle sales transactions. The role maintains accurate vehicle information and records, supports customers, and coordinates with internal teams to keep sales running smoothly from start to finish. The position is based at a specified Cox location and has no remote-work option. It is a day-shift role with no travel.

Requirements

• High school diploma or GED and three years of experience in a related field, or a different combination of education and experience, such as a degree or certification beyond a high school diploma or GED.
• Strong organizational, problem-solving, relationship-building, and interpersonal skills.

Nice To Haves

• Bachelor’s degree in a related discipline.
• Experience using Salesforce, AS400, Workbench, and Excel.
• Previous experience as a Commercial Services Specialist.

Responsibilities

• Enter and maintain vehicle information—including VINs, condition reports, pricing, and inventory details—in AS400.
• Keep physical and digital vehicle files up to date.
• Respond to customer inquiries, resolve issues, and ensure customer requirements are met.
• Partner with internal teams to verify titles, track repairs, apply charges, and prepare vehicles for in-lane and online sales.
• Review incoming vehicle data, investigate discrepancies, confirm sale eligibility, and provide inventory reporting to customers.
• Prepare run lists and sale packages; support sale-day operations; balance sales with accounting; and complete invoicing and reporting.
• Follow safety procedures and actively support a culture of safety excellence.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k); and paid time off such as sick leave, parental leave, flexible vacation, wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED