Commercial Services Specialist II (Manheim)
About The Position
At Manheim, a Cox Automotive company, the Commercial Services Specialist II provides operational support throughout vehicle sales transactions. The role maintains accurate vehicle information, supports customers, and coordinates with internal teams to help sales run smoothly from start to finish. The position is onsite at a specified Cox location and works a day shift, with no travel required. The specialist supports the full lifecycle of vehicle sales by maintaining records, responding to customer inquiries, resolving issues, verifying vehicle and title information, coordinating repairs and charges, and preparing vehicles and sale materials for in-lane and online sales. The role also supports sale-day operations, accounting reconciliation, invoicing, and reporting while following safety procedures. Candidates need a high school diploma or GED and three years of related experience, or a different combination of education and experience such as a degree or certification beyond high school. Strong organizational, problem-solving, relationship-building, and interpersonal skills are required. A related bachelor's degree, experience with Salesforce, AS400, Workbench, and Excel, and prior Commercial Services Specialist experience are preferred.
Requirements
- High school diploma or GED and three years of experience in a related field, or a different combination of education and experience such as a degree or certification beyond a high school diploma/GED.
- Strong organizational, problem-solving, relationship-building, and interpersonal skills.
- Must be authorized to work in the United States for any employer without current or future sponsorship.
- Must clear a pre-employment drug test.
Nice To Haves
- Bachelor’s degree in a related discipline.
- Experience using Salesforce, AS400, Workbench, and Excel.
- Previous experience as a Commercial Services Specialist.
Responsibilities
- Accurately enter and maintain vehicle information, including VINs, condition reports, pricing, and inventory details in AS400.
- Keep physical and digital vehicle files up to date.
- Respond to customer inquiries, resolve issues, and ensure customer requirements are met.
- Partner with internal teams to verify titles, track repairs, apply charges, and prepare vehicles for in-lane and online sales.
- Review incoming vehicle data, investigate discrepancies, confirm sale eligibility, and provide inventory reporting to customers.
- Prepare run lists and sale packages, support sale-day operations, balance sales with accounting, and complete invoicing and reporting.
- Follow safety procedures and actively support a culture of safety excellence.
Benefits
- At least sixteen hours of paid time off per month.
- Seven paid holidays throughout the calendar year.
- Bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Potential health care insurance, including medical, dental, and vision coverage.
- Potential 401(k) retirement planning benefits.
- Potential sick leave, parental leave, flexible vacation/wellness days, and/or PTO.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
