Dealer Services Specialist II (Manheim Utah)

Cox Enterprises • Woods Cross, UT

2d • $20 - $30 • Onsite

About The Position

The Dealer Services Specialist II monitors and coordinates the preparation and sale of customer vehicles throughout the auction process to meet or exceed customer expectations and support efficient sales operations. The role serves as an initial contact for buyers and sellers and works with dealers onsite, by email, and by phone to address service needs, resolve issues, and strengthen business relationships.

The specialist supports both in-lane and online sales, including advising dealers on floor prices, promoting Manheim services, coordinating vehicle listings and sale-day preparations, and facilitating transactions through completion. The position also coordinates with sales, lane, recon, check-in, and lot operations teams to ensure vehicles are ready for sale and customer expectations are met.

This is an onsite role at a specified Cox location with no remote option. The work shift is day, and travel is not required. The work environment has a moderate noise level and frequent exposure to outdoor weather conditions. The role requires prolonged sitting or standing, repetitive tasks, manual dexterity, and close, distance, and depth perception. Candidates must clear a pre-employment drug test. The position requires current authorization to work in the United States without current or future sponsorship.

Requirements

• High school diploma or GED and 3 years of experience in a related field; an alternative combination of qualifications may be considered, including any degree or certification beyond a high school diploma or GED.
• Solid computer skills, including effective use of the Internet and MS Office.
• Effective written and verbal communication and interpersonal skills.
• Ability to work in a high-performance, fast-paced team environment.
• Ability to adapt to and work effectively in a constantly changing environment.
• Excellent customer service and problem-solving skills.
• Ability to sit or stand for prolonged periods.
• Ability to perform repetitive tasks and demonstrate manual dexterity.
• Close, distance, and depth perception.
• Ability to pass a pre-employment drug test.
• Currently authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

• Auto auction or dealership experience.

Responsibilities

• Consult with customers on setting floor prices before each sale and educate dealers about MMR as needed.
• Represent the Dealer Sales Lane on sale days by promoting services, soliciting reserve numbers, assigning run numbers, representing vehicles on the block, working the “IF” counter, and upselling products and services.
• Coordinate with lane and department managers, the market sales team, and other coordinators to ensure vehicles cross the auction block or are posted on OVE, and are rerun when needed.
• Investigate, troubleshoot, and resolve customer problems; liaise among customers, sales teams, and location personnel to maintain customer service.
• Work with customers onsite, by email, and by phone to meet expectations and resolve service issues.
• Lead pre-sale and post-sale preparations for in-lane and online sales.
• Maximize OVE transactions and promote listings onsite and offsite.
• Educate customers about Online Vehicle Exchange, Simulcast, Manheim.com, and other Manheim products and services; provide usage assistance and training.
• Respond professionally to customer care issues and dealer inquiries, problems, or concerns, escalating as necessary.
• Develop and strengthen dealer relationships through planned contacts, meetings, and feedback sessions about auction and online services.
• Serve as the initial contact for buyers and sellers.
• Load dealer inventory, including no-sales, transferred inventory, and vehicles with condition reports.
• Review sale lineups, locate missing vehicles, and work with account representatives, customers, and operations to ensure vehicles are sale-ready, including repair approvals, frame checks, mileage checks, and VIN checks.
• Solicit inventory and offer additional services to buyers, including PSIs, reconditioning, and condition reports.
• Identify sold units and facilitate transactions through completion, including monitoring online notifications, confirming vehicle and title availability and location, and generating and maintaining transaction documents such as Auction Bills of Sale and Gate Releases.
• Work with the manager to support a consistent online and in-lane customer experience, appropriate transaction processing, customer satisfaction, and service levels.
• Walk vehicles with or for account representatives and recommend reconditioning to increase vehicle value.
• Coordinate with reconditioning shops to ensure repairs are completed promptly.
• Work with vehicle check-in and lot operations to ensure dealer-vehicle work, including reconditioning, inspections, and detailing, is completed.
• Contact inside support when vehicles are pulled from sale or online due to incomplete work or mechanical issues so customers can be informed.
• Coordinate with lot operations and quadrant coordinators to ensure account vehicles are properly scanned and organized.
• Follow safety and health procedures, model safe behaviors, and actively support Safety Excellence activities.
• Perform other duties as assigned by management.

Benefits

• At least 16 hours of paid time off per month.
• Seven paid holidays per calendar year.
• Additional paid time off for bereavement, voting, jury duty, volunteering, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED