Dealer Services Specialist II - Manheim Nashville

Cox Communications • Mount Juliet, TN

4d • Onsite

About The Position

The Dealer Services Specialist II is a key point of contact for assigned dealer clients, providing hands-on support throughout the auction and vehicle sales process. The specialist builds client relationships by understanding dealer needs, coordinating with internal teams, resolving issues, and helping vehicles move efficiently through pre-sale preparation and auction-day activities. Using marketplace knowledge, vehicle valuation data, and industry trends, the specialist offers consultative guidance to help dealers make informed decisions and improve their auction experience. The role also educates clients on Manheim tools, services, and marketplace processes while providing responsive, proactive support and ownership from start to finish. This position is based at a specified Cox location, with no remote work option and no travel. It is a day-shift role. Compensation is $20.10–$30.10 per hour, with possible additional commission or incentive compensation.

Requirements

• High school diploma or GED and 3 years of experience in a related field; alternatively, a different combination of education and experience, such as a degree or certification, or 5 years of related-field experience.
• Strong communication and interpersonal skills.
• Ability to perform at a high level and adapt in a fast-paced team environment.
• Ability to sit or stand for prolonged periods, perform repetitive tasks, and lift up to 15 pounds.
• Vision sufficient to see close, far, and in color, judge distances, and adapt to changes in focus.
• Must be authorized to work in the United States for any employer without current or future sponsorship.
• Must clear a pre-employment drug test.

Nice To Haves

• 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
• Previous experience in a sales support role.
• Bilingual English/Spanish.

Responsibilities

• Represent the dealer sales lane on sale days.
• Promote Manheim products and services.
• Help dealers prepare vehicles for auction.
• Negotiate bids, consult on pricing, and provide reconditioning advice.
• Resolve problems and provide responsive, client-focused support.
• Coordinate with internal teams to address dealer needs and help vehicles move efficiently through pre-sale preparation and auction activities.
• Educate clients about Manheim tools, services, and marketplace processes.
• Use marketplace knowledge, vehicle valuation data, and industry trends to provide consultative guidance.

Benefits

• Competitive pay.
• Referral bonuses.
• 30+ days of paid vacation and company holidays per year, available from day one.
• Healthcare benefits from day one.
• 10 days of free child or senior care through Care.com.
• 401(k) with up to 8% company match.
• Employee discounts.
• At least 16 hours of paid time off per month and seven paid holidays per calendar year.
• Additional paid leave for bereavement, voting, jury duty, volunteering, military service, and parental leave.
• Potential health care insurance, including medical, dental, and vision coverage, and retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED