Dealer Services Specialist II - Manheim PA

Cox Communications • Manheim, PA

3d • Onsite

About The Position

Cox Automotive is hiring a Dealer Services Specialist II to work at Manheim in Pennsylvania. This individual contributor role is based at a specified Cox location and has no remote-work option. The position serves as a primary contact for dealer clients, building customer relationships and providing consultative support throughout the auction and vehicle sales process. The specialist supports sale-day activities, advises on pricing, valuations, and reconditioning opportunities, and coordinates with internal teams to prepare vehicles for auction. The role includes 5% travel and pays an hourly base rate of $20.10–$30.10, with the possibility of additional commission or incentive compensation. The specific rate may vary based on location and the selected candidate’s knowledge, skills, and abilities.

Candidates should have at least three years of related experience in customer service, sales support, automotive, auctions, or dealerships, along with strong communication and problem-solving skills and the ability to multitask and adapt in a fast-paced environment. Auction or dealership experience is a plus, and bilingual English/Spanish candidates are encouraged to apply. Employment requires passing a pre-employment drug test. Cox does not currently administer a pre-employment marijuana test for this position; its drug-free workplace policy prohibits the possession, use, or influence of drugs illegal under federal or state law during work hours or on company property or in company vehicles. Applicants must be authorized to work in the United States without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Requirements

• At least 3 years of related customer service, sales support, automotive, auction, or dealership experience.
• Strong communication and problem-solving skills.
• Ability to multitask and adapt in a fast-paced environment.
• Pass a pre-employment drug test.
• Be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• Auction or dealership experience.
• Bilingual English/Spanish skills.

Responsibilities

• Serve as the primary point of contact for dealer clients.
• Build customer relationships and provide consultative support.
• Assist dealers through the auction and vehicle sales process.
• Support sale-day activities and represent dealer accounts.
• Provide guidance on vehicle pricing, valuations, and reconditioning opportunities.
• Coordinate with internal teams to ensure vehicles are ready for auction.
• Deliver solutions and create a seamless customer experience.

Benefits

• Benefits starting Day 1.
• Minimum of 16 hours of paid time off per month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, voting, jury duty, volunteer time, military leave, and parental leave.
• 401(k) with company match up to 8%.
• Potential health care insurance, including medical, dental, and vision coverage.
• Retirement planning through a 401(k).
• Career growth opportunities within Cox Automotive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed